Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rodney Keziah

Monroe,NC

Summary

Dedicated Flat Rate Service Technician with strong skills in installation, repair, and preventive maintenance. Proven ability to enhance customer satisfaction and streamline service processes.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Flat Rate Service Technician

Crossroads Auto Group/Ford of Indian Trail
Indian Trail, NC
11.2016 - Current
  • Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and customer satisfaction.
  • Executed routine maintenance tasks, enhancing vehicle longevity and reliability for clients.
  • Collaborated with service advisors to streamline repair processes and improve service delivery timelines.
  • Mentored junior technicians on best practices in diagnostics and troubleshooting techniques.

Service Manager

Whitley Power Equipment
Monroe NC
08.2014 - 11.2016
  • Led service team in delivering exceptional customer support and equipment maintenance solutions.
  • Streamlined operational workflows, enhancing efficiency and reducing service turnaround times.
  • Mentored junior technicians, fostering skill development and promoting best practices in equipment servicing.
  • Developed training programs, improving staff knowledge of power equipment systems and troubleshooting techniques.
  • Assisted in customer purchases in training of use of lawn equipment and tractors.

Meat Cutter/Assistant Manager

Food Lion
Monroe NC
01.1998 - 07.2014
  • Operated band saws and slicers to cut various meat products efficiently.
  • Trained new staff on proper meat-cutting techniques and safety protocols.
  • Ensured compliance with health and safety regulations during meat preparation processes.
  • Maintained cleanliness of workstations and equipment to uphold hygiene standards.
  • Assisted in total operations of store, checking in and helping with any issues in all departments.
  • Creating schedules for departments, holding meetings for reviewing statements of P&L numbers each month and quarter.
  • Ordering for product needs and ensuring orders were placed at proper times to guarantee deliverys.

Construction Worker

All Shield Construction
Monroe NC
02.1996 - 12.1997

Installed rebar into footings according to state guidelines and built forms for slabs.

Treated concrete slabs after pour was set to ensure long lasting condition.

Assisted in erecting metal building after concrete job was completed.

Front End Customer Service Associate

Food Lion
Monroe NC
01.1993 - 02.1996
  • Provided exceptional customer support, addressing inquiries and resolving issues promptly.
  • Assisted customers with product selection, enhancing shopping experience and satisfaction.
  • Managed checkout process efficiently, ensuring accurate transactions and minimizing wait times.
  • Collaborated with team members to maintain store organization and cleanliness standards.

Education

High School Diploma -

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • NC State Auto Inspector

Certification

NC State Inspector

Timeline

Flat Rate Service Technician

Crossroads Auto Group/Ford of Indian Trail
11.2016 - Current

Service Manager

Whitley Power Equipment
08.2014 - 11.2016

Meat Cutter/Assistant Manager

Food Lion
01.1998 - 07.2014

Construction Worker

All Shield Construction
02.1996 - 12.1997

Front End Customer Service Associate

Food Lion
01.1993 - 02.1996

High School Diploma -

Rodney Keziah