Open To Work
Rodney Knight
Buffalo,US
Work Preference
Summary
Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
9
9
years of professional experience
Work History
General Manager of Operations
Tom Hortons
Buffalo, New York
2002.04 - 2011.02
- Managed daily operations of multiple restaurant locations to ensure smooth workflow.
- Oversaw staff training programs to enhance team performance and service quality.
- Implemented operational policies to improve efficiency and maintain brand standards.
- Developed schedules to optimize labor costs while meeting customer demand.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Coordinated inventory management and supply chain processes for timely deliveries.
- Monitored compliance with health and safety regulations across all locations.
- Fostered a positive work environment by promoting teamwork and effective communication.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Managed training programs for new employees, including orientation and onboarding activities.
- Recruited, hired, and trained new staff members according to organizational standards.
Education
Kenmore East High
Tonawanda, NYSkills
- Staff training
- Inventory control
- Process improvement
- Customer relationship management
- Health compliance
- Team leadership
- Problem solving
Timeline
General Manager of Operations
Tom Hortons
2002.04 - 2011.02
Kenmore East High