RODNEY KOPP
Greensboro,NC
Summary
Experienced QA Analyst. Helped teams pass audits with zero non-conformances. Utilized advanced reporting tools. Identified root causes of recurring issues. Analytical problem-solver. Highly organized QA professional. Ensured full compliance with industry regulations. Trained and mentored junior team members. Contributed to cross-team success.
Overview
20
20
years of professional experience
Work History
Package Handler
Federal Express
11.2025 - Current
- Loaded and unloaded packages from delivery vehicles while adhering to safety protocols.
- Conducted quality checks on packages to verify accuracy before shipment.
- Ensured compliance with federal regulations regarding hazardous materials during package handling tasks.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Quality Assurance Analyst
Wells Fargo
12.2018 - 06.2025
- Reviewed and graded work of Politically Exposed Persons (PEP) analysts, ensuring timely completion within SLA and adherence to department, bank, and federal guidelines.
- Collaborated with PEP management and Quality team to develop and implement a Quality matrix, establishing a foundation for Quality scoring.
- Implemented strategies to reduce potential risks in PEP analysis
- Reviewed and graded the work of the Politically Exposed Persons (PEP) analysts, ensuring that all work was completed in a timely manner and with the SLA, and following all department, bank and federal guidelines.
- Identified root causes of errors and provided feedback to PEP analysts, facilitating reduction and elimination of recurring errors.
- Minimized risk
Negative News Analyst
Wells Fargo
06.2017 - 11.2018
- Reviewed bank customers (individuals/entities), related parties (owners, board of directors, executives), and high-risk transactions to assess appropriateness for Wells Fargo. Conducted research and background investigations on transactions, individuals, business entities, organizations, and locations to identify and mitigate associated sanctions, credit, financial crimes, and reputational risks, and documented findings thoroughly. Analyzed due diligence data from diverse sources to evaluate overall risk.
Payment Processor
Bank of America
06.2012 - 02.2016
- Processed daily customer payments, ensuring accurate application to accounts.
- Investigated and corrected payment discrepancies to ensure accuracy.
- Collaborated with bank business partners such as bankruptcy and recovery to process payments in a timely fashion.
- Identified and resolved discrepancies.
- Supervised and posted electronic payments, ensuring timely and compliant processing.
Vendor Manger/ Hazard and Flood Insurance Analyst
Bank of America
04.2006 - 06.2012
- Coordinated with BOAs outside vendor to ensure timely application of customer premium payments.
- Completed bulk hazard and flood premium payments to insurers via wire transfer.
- Managed a daily flood determination report and reported results to management.
- Collaborated with outside vendor to resolve customer disputes on flood zone determinations.
- Conducted audits for government agencies on hazard and flood coverage compliance.
- Demonstrated understanding of FEMA rules regarding flood zones.
Education
Bachelor of Science - Business Administration
Fairmont State University
Fairmont, WV01-1985
Skills
- Attention to Detail
- Package Tracking
- Research and analytical skills
- Banking compliance
- Logistics Coordination
Timeline
Package Handler
Federal Express
11.2025 - Current
Quality Assurance Analyst
Wells Fargo
12.2018 - 06.2025
Negative News Analyst
Wells Fargo
06.2017 - 11.2018
Payment Processor
Bank of America
06.2012 - 02.2016
Vendor Manger/ Hazard and Flood Insurance Analyst
Bank of America
04.2006 - 06.2012
Bachelor of Science - Business Administration
Fairmont State University