Rodney Landers
Las Vegas
Summary
Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.
Overview
14
14
years of professional experience
Work History
Cab Driver
Desert Cab Company
Las Vegas
05.2025 - 07.2025
- Transported passengers safely to various destinations across the city.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Managed cash transactions and processed credit card payments efficiently.
Room Reservations Agent
Wynn Resorts
Las Vegas
06.2022 - 05.2025
- Managed all reservations from beginning to end including taking requests for rooms, entering data into the system accurately and confirming bookings with customers.
Front Desk Agent
Palace Station Hotel & Casino
Las Vegas
02.2011 - 06.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Coordinated with internal departments to handle wide range of guest needs.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Set guest and group reservations and processed check-ins and check-outs.
- Facilitated front desk operations for busy high-volume hotel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
Education
High School Diploma -
Richland High School
North Richland Hills, TX06.1987
Skills
- Guest amenities
- Safety and security procedures
- Credit and cash payments
- Transportation information
- Cash transactions
- Reservations
Timeline
Cab Driver
Desert Cab Company
05.2025 - 07.2025
Room Reservations Agent
Wynn Resorts
06.2022 - 05.2025
Front Desk Agent
Palace Station Hotel & Casino
02.2011 - 06.2022
High School Diploma -
Richland High School