David Dennison
MOUNT DORA,FL
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
11
11
years of professional experience
Work History
Uber Driver
Uber
08.2024 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Front Desk/Night Auditor/Breakfast Cook
Hampton Inn
08.2014 - 06.2024
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Logged wake-up call requests and set up automatic rings in system.
Line Cook
The Frog And Monkey Restaurant
02.2014 - 08.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Rockland District High School
06.1996
Skills
- Lobby oversight
- Safety and security procedures
- Room assignments
- Credit and cash payments
- Automated telephone systems
- Guest amenities
- Effective planning
- Hospitality best practices
- Order management
- Server communication
- Coffee preparation
- Customer satisfaction
- Safe food storage
- Supply restocking
Timeline
Uber Driver
Uber
08.2024 - Current
Front Desk/Night Auditor/Breakfast Cook
Hampton Inn
08.2014 - 06.2024
Line Cook
The Frog And Monkey Restaurant
02.2014 - 08.2014
High School Diploma -
Rockland District High School
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