Rodney Leonard
Oneida,NY
Summary
Proven leader with extensive experience at Dennys Restaurant, adept in cash handling and decision-making. Excelled in employee training, enhancing team performance and customer service focus. Achieved significant improvements in operational efficiency and customer satisfaction by leveraging strong problem-solving skills and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Shift Manager
Dennys Restaurant
Oneida, NY
03.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Garage Worker
New York Bus Sales
Chittenango, NY
10.2021 - 12.2021
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Cook
Burger King
Oneida, NY
09.2016 - 11.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cleaner
Sparkle Like a Diamond
Cicero, NY
09.2018 - 01.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Sales Associate
Boscov's
Oneida, NY
10.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Vernon Verona Sherrill
Vernon, NY06.2005
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Timeline
Garage Worker
New York Bus Sales
10.2021 - 12.2021
Shift Manager
Dennys Restaurant
03.2021 - Current
Cleaner
Sparkle Like a Diamond
09.2018 - 01.2021
Sales Associate
Boscov's
10.2017 - 04.2018
Cook
Burger King
09.2016 - 11.2016
High School Diploma -
Vernon Verona Sherrill