RODNEY MATTHEWS
Los Angeles,CA
Summary
Business owner with extensive track record in the event ticket business and account management environments. I've also worked as a Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I've also worked in a high volume call center. Word and Excel proficient. I've worked remotely for 20 years in the event tickets business.
Overview
27
27
years of professional experience
Work History
Sales Manager
Anytickets4u
Los Angeles, CA
01.2000 - Current
- Defined strategy and business plan for anytickets4u investing and reselling event tickets for sporting events and concerts
- Provide customer service answering questions or inquires to customers via email or phone
- Competed sales with customers via email or phone
- Identified investment opportunities in event tickets in both concerts and sporting events for a profit
- Created balance sheets and reconciliation reports.
- Cultivated and maintained strategic alliances with key partners and vendors.
Classfied Sales Representative
Los Angeles Times
Los Angeles, CA
01.1999 - 01.2000
- Selling advertisement space in the LA Times newspaper to businesses looking to place print ads
- Fast paced inbound call center
- Attended local, regional and national trade shows for product development training as defined by territory needs
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Customer Service Representative
Los Angeles Times
Los Angeles, CA
01.1998 - 01.1999
- Received calls within a fast paced inbound call center from LA Times newspaper subscribers who had not received their newspaper
- My job was to access the customers account and create a ticket to have another newspaper delivered that day.
Telemarketer Sales
Lexi International
Hollywood, CA
03.1995 - 09.1997
- Selling AT&T toll free 800 numbers to businesses while working in an inbound call center
- Our job was to engage with customers who did not use AT&T for their business and sell the product of AT&T long distance and 1-800 toll free service carried by AT&T.
Education
Associate of Arts - Computer Science
West Los Angeles College
2000
High School Diploma - General
Susan Miller Dorsey High School
1993
Skills
- Sales Program Coordination
- Price Schedules
- Operating Procedures and Policies
- Profitability Assessments
- Sales Tracking
- Digital Sales
- Sales Records Management
- Sales Quota Management
Timeline
Sales Manager
Anytickets4u
01.2000 - Current
Classfied Sales Representative
Los Angeles Times
01.1999 - 01.2000
Customer Service Representative
Los Angeles Times
01.1998 - 01.1999
Telemarketer Sales
Lexi International
03.1995 - 09.1997
Associate of Arts - Computer Science
West Los Angeles College
High School Diploma - General
Susan Miller Dorsey High School
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