Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rodney Mba

Queen Creek,AZ

Summary

Organized, results-oriented and dependable adjuster successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very proactive and customer focused with the ability to maintain a positive attitude and calm demeanor under stress.

Overview

10
10
years of professional experience

Work History

Claims Adjuster

Allstate Insurance
10.2018 - Current
  • Good knowledge of claim procedures, policies, technology and state laws and insurance regulations
  • Completed 418 quality investigations by obtaining recorded statements and interviews insured, claimant and witnesses as well as gather other investigation documents i.e., police reports, scene photos, vehicle photos
  • Good analytical abilities to review, exercise judgment and evaluate claims in order to make sound decisions within authority level and recommendations within chain of authority
  • Excellent negotiation skills with other insurance companies and referred files to subrogation
  • Outstanding 93% Quality Assurance file review year-to-date resulted in selection as Performance coach
  • Guided and trained 4 new adjusters in claims standard processes, desk organization and proper handling and evaluation of injury claims
  • Maintains record-high 92% customer satisfaction level through up-front and post-claim communication with clients
  • Certified Florida and Texas licensed adjuster
  • Reviewed over 300 medical treatment reports, police reports and medical bills in 2022.
  • Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
  • Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork

Leading Chief Petty Officer

U. S. Navy
06.2013 - 12.2017
  • Responsible for developing, training and supervising 98 employees daily
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Oversaw FY-16 Planned Incremental Availability by managing 1.2 million budget and leading 120 employees
  • Awarded Navy and Marine Corps Achievement medal for flawlessly executing flight operations during FY-14 Afghanistan deployment
  • Streamlined and monitored quality programs to alleviate overdue compliance activities Managed quality assurance programs that received 98% score during 2017 Navy quality assurance inspection
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute
  • Gave individual evaluations based on fitness and combat readiness

Education

MBA - Business Administration

Grand Canyon University
Phoenix, AZ
05.2022

Bachelor of Science - Criminal Justice

University of Maryland University College
Adelphi, MD
05.2018

Skills

  • Underwriting knowledge
  • Insurance policy coverage knowledge
  • Extensive knowledge of Microsoft Office
  • Advanced oral and written communication
  • Skills
  • Customer service-oriented
  • Organized and strict attention to details
  • Excellent time management
  • Negotiation and Mediation Skills
  • Liability Determinations

Additional Information

  • Awards , Golden Compass Award: 2020 1st half and 2nd half Golden Compass winner 2020 Excellence award winner

Timeline

Claims Adjuster

Allstate Insurance
10.2018 - Current

Leading Chief Petty Officer

U. S. Navy
06.2013 - 12.2017

MBA - Business Administration

Grand Canyon University

Bachelor of Science - Criminal Justice

University of Maryland University College

Similar Profiles

CREATE PROFILE
Rodney Mba