Summary
Overview
Work History
Education
Skills
Timeline
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Rodney McFarlin

Summary

Seasoned Service Manager bring 19 years of rental experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

19
19
years of professional experience

Work History

Service Manager

Herc Rentals
11.2021 - Current
  • Reduced service downtime for customers by proactively addressing potential issues and maintaining clear communication channels.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored inventory levels and placed orders to replenish stock.

Lead Mechanic

Herc Rentals
10.2008 - 10.2021

Road Mechanic

Herc Rentals
11.2004 - 09.2008

Education

No Degree - General Studies

Pensacola State College
Pensacola, FL

Skills

  • Regulations Compliance
  • Customer Service
  • Teamwork and Collaboration
  • Problem Resolution
  • MS Office
  • Team Leadership

Timeline

Service Manager

Herc Rentals
11.2021 - Current

Lead Mechanic

Herc Rentals
10.2008 - 10.2021

Road Mechanic

Herc Rentals
11.2004 - 09.2008

No Degree - General Studies

Pensacola State College

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Rodney McFarlin