Rodney Owens
Conway,MA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pizza Hut
09.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for food, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Biology
University of Central Arkansas
Conway, AR05.2028
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Pizza Hut
09.2022 - 08.2024
Bachelor of Science - Biology
University of Central Arkansas
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