Rodney Palmer
Columbia,SC
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
QuikTrip
11.2023 - Current
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Operated cash registers to process customer transactions and ensure accuracy of financial recordsProven ability to learn quickly and adapt to new situations.
Operations Supervisor
Andretti Indoor Karting & Games
08.2019 - 11.2023
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed daily operations of a large team of 25+ employees in a fast-paced environment
- Implemented effective policies and procedures to ensure efficient workflow and customer satisfaction
Cashier/Cook
Zaxbys
08.2017 - 07.2019
Education
BBA - Information Security Assurance
Kennesaw State University
Kennesaw, GA12.2025
Skills
- COMMUNICATION
- LEADERSHIP
- PROBLEM SOLVING
- TIME MANAGEMENT
- TEAMWORK
- CONFLICT RESOLUTION
- EMOTIONAL INTELLIGENCE
- Customer service expertise
Timeline
Assistant Manager
QuikTrip
11.2023 - Current
Operations Supervisor
Andretti Indoor Karting & Games
08.2019 - 11.2023
Cashier/Cook
Zaxbys
08.2017 - 07.2019
BBA - Information Security Assurance
Kennesaw State University
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