Rodney Perkins
Forney,TX
Summary
Organized Mortgage Loan Officer with 4 years of experience in Refinancing. Well-versed in loan products and customer engagement strategies. Adept at mathematical accuracy and following financial regulations. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Outstanding knowledge of Encompass, LO Portal, Velocify, Optimal Blue, Lead Manager, Five9 and other pertinent systems required.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Officer
PennyMac Loan Services
Plano, TX
08.2018 - Current
- Responsible for providing excellent customer service to port and non-port customers.
- Responsible for reviewing credit reports, income documents and other relevant documentation needed to accurately assess customer's DTI pertaining to consumer ability to repay.
- Responsible for identifying suitable loan products such as USDA, FHA, Conventional and VA loan products aligned with consumer's refinance goals.
- Work directly with loan processors, underwriters, closers and other mortgage professionals involved to complete loan application seeking best possible outcome for consumer's.
Retail Loan Specialist
PennyMac Loan Services
Plano, TX
03.2018 - 08.2018
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Assembled important paperwork and disclosures for borrower.
Mortgage Loan Processor
PennyMac Loan Services
Plano, TX
06.2016 - 05.2018
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Set up and completed loan submission packages.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Customer Service Representative
PennyMac Loan Services
Plano, TX
04.2014 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Some College (No Degree) -
Prairie View A & M University
Prairie View, TXSkills
- Loan Feasibility Assessment
- Creditworthiness Determination
- Sales Development
- Loan Processing Coordination
Timeline
Mortgage Loan Officer
PennyMac Loan Services
08.2018 - Current
Retail Loan Specialist
PennyMac Loan Services
03.2018 - 08.2018
Mortgage Loan Processor
PennyMac Loan Services
06.2016 - 05.2018
Customer Service Representative
PennyMac Loan Services
04.2014 - 06.2016
Some College (No Degree) -
Prairie View A & M University
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