Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SUSAN HAJHASSAN

SUSAN HAJHASSAN

Dearborn,MI

Summary

Energetic, customer-oriented professional. Offering extensive work history with great communication skills, and a confident and friendly personality. Looking to contribute to a business or practice with the skills and abilities have outlined below.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Extreme Loans
Southfield, MI
01.2019 - 05.2022
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Explained very technical financial information to applicants in easy to understand language.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Assistant Manager

PULSE PHYSICAL THERAPY
11.2017 - 09.2018
  • My duties where but not limited to workflow, patient care, billing/statusing for two locations, collections, office payments/ bank deposits
  • I also did patient case management, and worked hand and hand with attorneys.

Coordinator/Consultant

MICHIGAN SPECIALITY CLINIC
01.2006 - 01.2016
  • I assisted, managed, and organized the care of patients
  • Worked on marketing of the practice as well as the functions of the workplace
  • I consulted with all patients and handled sales aspects as well as any medical billing that was involved in treatment plans
  • My duties also included training and management of staff, and monthly gross revenue.

Education

Henry Ford Community College
Dearborn, MI

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Fordson High School
2001

Skills

  • Strategic Planning (Expert)
  • Increased Practice
  • Revenue, accounts
  • Receivable, Reimbursement
  • Amount, Client Population,
  • Customer Satisfaction, and
  • Sales (Expert)
  • Mortgage Loan Origination
  • Application Reviews
  • Loan Feasibility Assessment
  • Referral Network Development
  • Customer Relations
  • Property Evaluation
  • Loan File Maintenance
  • Negotiation Tactics

Certification

Microsoft Office (Advanced) Quickbooks (Advanced) Billing/Statusing (Advanced) Coordinator/Consulting (Advanced) Documentation Management (Advanced) Certified in Cosmetic

Timeline

Mortgage Loan Officer

Extreme Loans
01.2019 - 05.2022

Assistant Manager

PULSE PHYSICAL THERAPY
11.2017 - 09.2018

Coordinator/Consultant

MICHIGAN SPECIALITY CLINIC
01.2006 - 01.2016

Henry Ford Community College

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Fordson High School

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SUSAN HAJHASSAN