Will J. Smith
Addison,TX
Summary
Intuitive Mortgage Loan Officer with extensive knowledge of Encompass and modern mortgaging. Committed to accurate and thorough work to financially benefit all parties. Successful at finding efficient plans and money allocation.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Officer
Great Western Financial Services
Plano, TX
10.2018 - Current
Mortgage Loan Officer
Supreme Lending
Dallas, Texas
11.2017 - 09.2018
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated them to match current standards.
Inside Sales Representative
Executive Refreshments
Dallas, Texas
03.2014 - 11.2017
- Planned and directed staff training and performance evaluations.
- Developed a comprehensive training program for new sales associates.
- Trained all incoming sales team members.
- Developed new process for employee evaluation which resulted in marked performance improvements.
Account Manager
Life Time Fitness
Plano, TX
01.2012 - 03.2014
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
Account Manager
Executive Refreshments
Dallas, Texas
05.2010 - 01.2012
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Developed and maintained long-term relationships with policyholders and small business entities.
Education
High School Diploma - undefined
2008
2 years - Communications
Skills
- Excellent communication and interpersonal skills
- Able to gather data, prepare reports and collect information
- Able to work independently and under pressure
- Maintain proficiency in computer software programs that include, Microsoft Word, Excel, and Powerpoint
- Strategic account development
- Results-oriented
- Strong work ethic
- Natural leader
- Passion for customer satisfaction
- FHA, Conventional, VA loan expert
Timeline
Mortgage Loan Officer - Great Western Financial Services
10.2018 - Current
Mortgage Loan Officer - Supreme Lending
11.2017 - 09.2018
Inside Sales Representative - Executive Refreshments
03.2014 - 11.2017
Account Manager - Life Time Fitness
01.2012 - 03.2014
Account Manager - Executive Refreshments
05.2010 - 01.2012
Rockwall Heath High School - High School Diploma,
Collin College - 2 years, Communications
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