Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodney Vaughn

Monroe,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Circle K
Monroe, LA
02.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Delivery Specialist

O'Reilly Auto Parts
Monroe, LA
03.2023 - 12.2023
  • Managed daily delivery operations to ensure timely and accurate deliveries of goods.
  • Performed routine maintenance checks on all equipment used during deliveries.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Responded quickly to any changes or unexpected delays during deliveries.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Collaborated with other departments on projects related to product distribution and delivery strategies.
  • Remained calm and pleasant with customers at all times, even during tense situations.
  • Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
  • Inspected vehicles prior to loading and unloading cargo to verify safety standards were met.

Bucket Operator & Linebacker Operator

Wright Tree Services
Shreveport, LA
02.2022 - 09.2022
  • Monitored traffic conditions around the work site in order to ensure safety of workers.
  • Followed all safety regulations related to working with electricity including wearing protective gear such as insulated gloves or face shields.
  • Adhered to company policies regarding use of personal protective equipment.
  • Performed maintenance on bucket truck by inspecting brakes, tires, lights, and other parts for proper operation.
  • Responded quickly to emergency situations and provided assistance when needed.
  • Organized tools and materials used for each project into labeled containers for easy access.
  • Ensured that all safety procedures were followed while operating the bucket truck.
  • Cleaned up work areas after completing tasks in order to maintain a safe environment.
  • Loaded tools and materials onto the bucket truck before leaving for job sites.
  • Lubricated moving parts of the bucket truck as part of regular maintenance routine.
  • Inspected bucket trucks before each shift to ensure they are in safe working condition.
  • Communicated effectively with supervisors regarding any issues encountered during tasks.

Forklift Operator

Monroe Warehouse Co.
Monroe, LA
02.2020 - 11.2020
  • Loaded pallets onto trailers for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Ensured safety procedures were followed when operating forklifts.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Maintained current forklift training and certification as required by company policies.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.

Liftruck Operator

Wagner Logistics
Monroe, LA
10.2018 - 09.2019
  • Moved pallets within warehouse locations as required.
  • Transported goods between various departments in the facility utilizing the lift truck.
  • Operated forklift safely and efficiently throughout entire shift according to company guidelines and OSHA regulations.

Liftruck Operator

Monroe Warehouse
Monnroe, LA
06.2016 - 10.2018
  • Operated forklift safely and efficiently throughout entire shift according to company guidelines and OSHA regulations.
  • Moved pallets within warehouse locations as required.
  • Transported goods between various departments in the facility utilizing the lift truck.

Education

High School Diploma -

Mangham High School
Mangham, LA
05-1986

Skills


  • Courteous Demeanor
  • Business Development Understanding
  • Dispute Resolution
  • Active Listening



  • Product Knowledge
  • Consultative Sales
  • Sales Expertise
  • Client Relations

Timeline

Customer Service Representative

Circle K
02.2024 - Current

Delivery Specialist

O'Reilly Auto Parts
03.2023 - 12.2023

Bucket Operator & Linebacker Operator

Wright Tree Services
02.2022 - 09.2022

Forklift Operator

Monroe Warehouse Co.
02.2020 - 11.2020

Liftruck Operator

Wagner Logistics
10.2018 - 09.2019

Liftruck Operator

Monroe Warehouse
06.2016 - 10.2018

High School Diploma -

Mangham High School
Rodney Vaughn