Rodney Wynn
Raleigh,NC
Summary
Operations and customer service professional with experience in trucking, dispatch, and team leadership. Skilled in route scheduling, client communication, compliance documentation, and billing administration, with a strong focus on keeping daily operations organized, efficient, and customer focused.
Overview
8
8
years of professional experience
Work History
Delievery and Installation
AZiD Delivery
Raleigh, North Carolina
07.2026 - Current
- Collaborated with diverse coworkers to achieve service goals and resolve product-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized customer requirements to enhance service delivery. of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Facilitated customer requests and provided answers to enhance satisfaction.
- Identified and implemented creative solutions to enhance customer satisfaction.
Owner/Manager Comercial Loading Vehicles
WYNNs Trucking
Raleigh, North Carolina
03.2019 - Current
- Led startup and developed operational procedures and workflow planning.
- Directed trucking operations, freight scheduling, and daily business decisions.
- Managed driver assignments, routes, and delivery timelines for WYNN’s Trucking.
- Supervised dispatch activities and resolved operational issues quickly.
- Coordinated customer communications, pickup details, and shipment updates.
- Maintained compliance records, permits, and transportation documentation.
- Oversaw budgeting and financial management.
- Monitored team performance to align with goals for productivity, efficiency, and cost savings.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Customer Service Team Lead
Restaurant Depot
Raleigh, North Carolina
01.2022 - 06.2024
- Trained associates on membership verification, returns, and register procedures to enhance service delivery.
- Set service desk coverage and guided daily team workflow.
- Collaborated with warehouse and sales teams to resolve customer requests, improving overall customer satisfaction.
- Facilitated customer service desk operations at Restaurant Depot wholesale market, ensuring smooth daily functions.
Skills
- Freight management
- Logistics coordination
- Freight coordination
- Route scheduling
- Transportation operations
- Compliance documentation
- Billing management
Timeline
Delievery and Installation
AZiD Delivery
07.2026 - Current
Customer Service Team Lead
Restaurant Depot
01.2022 - 06.2024
Owner/Manager Comercial Loading Vehicles
WYNNs Trucking
03.2019 - Current