Rodolfo Ballesteros
Tucson,AZ
Summary
Dependable professional with a strong background in installing, maintaining, and repairing water systems and components. Committed to ensuring equipment safety and performance through thorough inspections and corrections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Utility Service Technician II
City Of Tucson Water Department
Tucson, AZ
11.2018 - Current
- Performed onsite repair of equipment at customer locations.
- Performed necessary repairs on a variety of components like water meters, valves, meter boxes, and meter risers.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Maintained accurate records of service calls, repairs, and parts used.
- Communicated with clients for outstanding customer service.
- Conducted service appointments to diagnose and fix problems.
- Adhered to quality assurance procedures during every stage of the service process.
- Investigated high bill and high consumption orders to assist customers in understanding underlying issues.
- Performed tampering work orders and conducted investigations to identify instances of tampering or valve malfunctions. Generated comprehensive tamper reports for potential legal purposes, utilizing both fieldwork and computer-based analysis.
- Generated, investigated, and closed work orders utilizing computer system.
- Collaborated with team members to complete projects efficiently and effectively.
- Performed meter reading using both visual and automated techniques.
- Assisted in the training of new hires in service and reading.
Meter Repairer Apprentice
City Of Tucson Water Department
Tucson, AZ
11.2023 - 06.2024
- Performed backflow assembly tests to identify and resolve potential issues.
- Conducted fire hydrant meter tests to identify and resolve potential issues.
- Performed annual testing of meters to assess functionality and maintain compliance.
- Performed tests on 5/8-inch meters using a test bench to calculate flow rates from low to high, contributing to water conservation efforts.
- Installed new 1 1/2-inch and 2-inch meters for both new construction and residential clients.
- Upgraded and replaced faulty screen registers with new meter registers.
- Operated hand tools such as wrenches, pliers, screwdrivers and drills for repair work.
- Diagnosed issues with malfunctioning systems and components using specialized testing equipment.
- Conducted safety inspections to identify potential hazards before repairs were made.
- Evaluated defective items returned from customers for warranty purposes.
- Monitored all repairs to ensure they are completed within a specified timeframe.
- Maintained an accurate inventory of spare parts used in repair jobs.
- Tested repaired items for proper operation prior to returning them to customers.
- Replaced worn or damaged components in accordance with manufacturer specifications.
- Reassembled equipment, completing inspections, testing or repairs.
- Examined machines and equipment to diagnose or make repairs.
- Tested parts and mechanisms to meet tolerances and product specifications.
- Coordinated with suppliers to order replacement parts as needed.
- Maintained equipment performance by cleaning and lubricating components.
- Collaborated with team members to troubleshoot challenging repair cases.
- Documented repair processes and outcomes for internal records and customer reports.
- Developed and maintained positive relationships with customers to encourage repeat business.
- Completed scheduled appointments on time to drive quality service.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Education
High School Diploma -
Calli Ollin Acadamy
Tucson, AZ12-1997
Computer Aided Drafting And Design
Pima Community College
Tucson, AZSkills
- Bilingual
- Backflow Certified
- Customer Service
- Attention to Detail
- Flexible and Adaptable
- Work with Minimal Supervision
- Equipment Troubleshooting
- Work Documentation
- Preventive Maintenance
- Maintenance and repair
- Professional and Courteous
- Documentation And Reporting
- Punctual and Reliable
- Hand tools proficiency
- Testing and evaluation
- Navaline
- Geoworks
- Valid Driver's License
Certification
- backflow testing and repair
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Meter Repairer Apprentice
City Of Tucson Water Department
11.2023 - 06.2024
Utility Service Technician II
City Of Tucson Water Department
11.2018 - Current
High School Diploma -
Calli Ollin Acadamy
Computer Aided Drafting And Design
Pima Community College
- backflow testing and repair
Similar Profiles
Angel LopezAngel Lopez
Utility Service Technician 1 at City Of Tucson Water DepartmentUtility Service Technician 1 at City Of Tucson Water Department
Adrian GonzalezAdrian Gonzalez
Water Quality Analyst at Tucson Water Department (City Of Tucson)Water Quality Analyst at Tucson Water Department (City Of Tucson)
Maximilian BellMaximilian Bell
Lifeguard/SSI at City Of Tucson, Parks and Recreation DepartmentLifeguard/SSI at City Of Tucson, Parks and Recreation Department