Rodolfo Diaz
Guatemala,Guatemala
Summary
Dynamic leader with a proven track record at Telus International, adept in coaching and mentoring. Excelled in leading a team of 30 in the Elite Team for Purefibre TS, enhancing team performance and collaboration. Skilled in analytical thinking and people management, consistently delivering effective solutions and fostering team building.
Overview
10
10
years of professional experience
Work History
Team Leader
Telus International
Guatemala, Guatemala
03.2021 - Current
- Guided team members in improving performance and adjusting to new requirements.
- Led and fostered team building among team members.
- Supported 30 team members as part of the Elite Team for Purefibre TS.
Customer Service Representative
Telus International
Guatemala, Guatemala
02.2015 - 02.2021
- Provided effective solutions to customer technical support issues.
Education
High School Diploma -
Colegio Coban
Coban, Alta Verapaz10-2004
Second Year - Systems Engineering
Universidad Mariano Galvez
GuatemalaSkills
- Coaching and mentoring
- Leadership
- Teamwork and collaboration
- Expectation setting
- Attention to detail
- People management
- Documentation and reporting
- Analytical thinking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- 6 times Top Performer during 2024
- Chosen to lead Elite Team for Purefibre TS
- Part of Career and Development committee during 2024.
Timeline
Team Leader
Telus International
03.2021 - Current
Customer Service Representative
Telus International
02.2015 - 02.2021
High School Diploma -
Colegio Coban
Second Year - Systems Engineering
Universidad Mariano Galvez