Rodolfo Diaz
Fullerton,CA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for learning, developing relationships, and cultivating partnerships.
Overview
8
8
years of professional experience
Work History
Call Center Sales Representative
SmartStop Self Storage
Ladera Ranch, CA
09.2025 - Current
- Increased customer engagement through effective product knowledge and tailored sales techniques.
- Utilized CRM systems to track leads and optimize follow-up strategies for improved conversion rates.
- Mentored new representatives on best practices for handling customer objections and closing sales..
- Streamlined communication protocols to ensure timely responses to customer inquiries and issues.
- Collaborated with management to implement new sales initiatives, resulting in increased overall revenue growth.
- Analyzed sales data trends to identify opportunities for upselling services and enhancing customer satisfaction.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Designer In-home Sales
ASW
Orange, CA
09.2023 - 05.2025
- Led design projects from concept to completion, ensuring alignment with client specifications and brand identity.
- Collaborated with cross-functional teams to develop innovative design solutions that enhanced user experience.
- Conducted user research to inform design decisions, improving usability and engagement metrics.
- Developed and maintained a comprehensive style guide to ensure consistency across all design outputs.
Senior Small Business Client Representative
Bank of America
06.2017 - 09.2023
- At the Financial Center, I helped manage the day to day scheduling, made sure all other associates were covered and provided overrides.
- To expand my knowledge and enhance my skills, I transferred to our Small Business Spanish servicing where I became more resourceful.
- I am responsible for communicating resolutions to both our client and management in a clear and efficient manner.
- My desire to learn has allowed me to diversify my abilities, allowing me to assist in disputes/claims, account maintenance/research, transfers, online support, and defusing customers.
- Given my record, I was quickly added to our onboarding program where I trained new hires and up-skilled current employees.
Education
No Degree - Personal Finance
Fullerton College
Fullerton, CABuena Park High School
BuenaSkills
- Clear Communication
- Service recommendations
- Complaint resolution
- Account servicing
- Client Service
- Client Satisfaction
- Staff Training
Accomplishments
- Received The Valiant Award for demonstrating leadership and excellence with accuracy and efficiency in Client Care.
Languages
Excellent,5,Excellent,5
Languages
English
Spanish
Languages
Excellent,5,Excellent,5
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Sales Representative
SmartStop Self Storage
09.2025 - Current
Designer In-home Sales
ASW
09.2023 - 05.2025
Senior Small Business Client Representative
Bank of America
06.2017 - 09.2023
Buena Park High School
No Degree - Personal Finance
Fullerton College