Rodolfo Diaz
Weston,FL
Summary
Customer-focused Retail Associate with expertise in retail dynamics and customer service standards. Proven track record in delivering quality product recommendations and solutions that exceed customer expectations. Strong ability to drive sales and enhance customer experience through effective execution of service initiatives. Specialized skills in customer service, inventory management, and sales techniques, complemented by excellent communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Retail & Warehousel Worker
Tommy Hilfiger Company Store
Sunrise, Florida
07.2025 - Current
- Performed heavy lifting, loading, and general labor in warehouse and construction settings.
- Operated hand tools and power tools safely and efficiently.
- Worked collaboratively to meet production deadlines in a fast-paced environment.
- Complied with all safety protocols to ensure accident-free operations.
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions accurately at the cash register.
- Restocked shelves and ensured product availability for customers.
- Provided support during inventory management and stocktaking events.
- Handled customer complaints and resolved issues promptly.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Order fulfillment
Security Officer / Gatehouse Attendant
Allied Universal & IPS Security Inc
Weston, USA
01.2022 - 01.2025
- Enforced safety protocols to protect personnel and property.
- Responded to emergencies and managed conflict with professionalism.
- Controlled site access, monitored security systems, and logged incidents.
- Maintained composure in high-stress situations and upheld site integrity.
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Documented daily activities and incidents in detailed reports for management review.
Customer Service Associate
The Home Depot
Weston, USA
01.2023 - 01.2024
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer issues quickly and professionally.
- Maintained accuracy while multitasking in a busy retail environment.
- Delivered excellent service to promote customer satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
High School Diploma -
Western High School
Weston, FLSome College Coursework -
Broward College
Davie, FLSkills
- Bilingual – English and Spanish
- Customer service
- Time management
- Effective communication
- Loss prevention
- Reliability and punctuality
- Order processing
- Point of sale systems
- Order fulfillment
- Stockroom organization
- Customer engagement
- Adaptability and resilience
- Safety awareness
- Conflict resolution
- Physical fitness under pressure
- Tool handling and mechanical skills
- Team collaboration in fast-paced environments
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Retail & Warehousel Worker
Tommy Hilfiger Company Store
07.2025 - Current
Customer Service Associate
The Home Depot
01.2023 - 01.2024
Security Officer / Gatehouse Attendant
Allied Universal & IPS Security Inc
01.2022 - 01.2025
High School Diploma -
Western High School
Some College Coursework -
Broward College