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Expertise in Computer Network and Systems Administration with extensive experience providing technical hardware and software support installations, configurations, asset management and customer service in fast paced multi-end user environments. Adept at maintaining proper protocols and processes, facilitating security software and hardware solutions throughout entire networks. Demonstrated capacity for the support, deployment, and troubleshooting of a wide range of networking and sysadmin applications and hardware.

Resourceful it technician offering several years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows, linux and mac os environments. Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach. Resourceful Desktop Support Technician known for high productivity and efficiently completing tasks. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring smooth IT operations and user satisfaction. Highly skilled Desktop Support Technician with comprehensive background in troubleshooting, system management, and customer service. Strong ability to diagnose technical issues and implement effective solutions, demonstrating solid knowledge of desktop hardware, software applications, and network systems. Notably contributed to improving system performance and user satisfaction in previous roles. Demonstrated communication skills with a consistent record of fostering positive relationships with users while effectively managing technical concerns. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Highly motivated and experienced Technical/Customer service professional with a proactive approach to problem-solving a dynamic and logical personality. Strong interpersonal skills with the ability to interface with individuals of all levels and possess an entrepreneur spirit/ Commitment to excellence is demonstrated through professional achievements. Strengths include Technical Aptitude, Resourceful, Problem Resolution, Client Relations, Goal Oriented and Computer Training/Software. Team Project Leader, responsible for implementation and replacement of over 500 New Workstations, over the course of 3 years including the Networking and testing of Verizon Hardware and Software platforms. Set up and installed Audio/Video equipment for teleconferencing which included audio /speakerphone, Proxima DP 9610 analog, In-focus digital in 24 and Dell digital projector 4210X. Video Conferencing and Training Verizon Contractors.

Hello my name is Brandon. I'm 33 and I have 10 years of experience in the Tech Support field.

Adept at troubleshooting and diagnostics, I enhanced system efficiency by over 30% at Proton Technologies through expert software installations and hardware troubleshooting. My strong problem-solving abilities and commitment to excellent customer service are demonstrated through successful project leadership and effective user support documentation generation.

Rodolfo Dosal

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Campus IT Desktop Support Technician

Desktop Support Technician

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High School Diploma -

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Campus IT Desktop Support Technician

Desktop Support Technician

High School Diploma -

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