Rodolfo Gonzalez
Houston,TX
Summary
Results-driven professional with extensive experience in parts cataloging and warehouse operations. Skilled in collaborating with teams to meet customer needs and drive sales through expert advice and effective inventory management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parts Advisor
Northside Imports
08.2023 - Current
- Managed inventory levels to ensure timely availability of parts for customer requests.
- Provided expert advice to customers on parts selection and compatibility with vehicles.
- Processed orders and tracked shipments using advanced inventory management systems.
- Collaborated with technicians to identify parts needs for vehicle repairs and maintenance.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
Call Center Representative
Amazon
01.2020 - 06.2023
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Educated customers about billing, payment processing and support policies and procedures.
Tire Technician
Discount Tire
03.2018 - 12.2019
- Diagnosed tire issues and recommended appropriate solutions to customers.
- Conducted tire rotations, alignments, and installations efficiently and accurately.
- Maintained inventory levels of tires and related equipment, ensuring availability for customer needs.
- Trained new technicians on safety protocols and operational procedures.
Education
High School Diploma -
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Suggestive selling
Certification
Stallentis Performance Institute 2024 certified professionals program
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Parts Advisor
Northside Imports
08.2023 - Current
Call Center Representative
Amazon
01.2020 - 06.2023
Tire Technician
Discount Tire
03.2018 - 12.2019