Rodolfo Martinez
Napa,CA
Summary
Dedicated 20 years in the food and beverage industry with experience in managing and leading teams. Provided exceptional customer service to guests with high energy, friendliness, and professionalism in a fast paced work environment. I also brought those skills into my management role to lead my team to achieve success.
Overview
13
13
years of professional experience
Work History
Restaurant Server
Los Agaves Napa
01.2022 - Current
- Took guests food orders and sent to the kitchen
- Frequently handled large parties and VIP guests
- Communicated with front of the house members and back of the house members make sure orders were expedited in a timely manner
- Greeted and checked in with guests to assure they are having a good experience
General Manager
Boca Pizzeria
02.2020 - 07.2020
- Supervised the front of the house during service
- Facilitated the scheduling for all of the front of the house employees
- Communicated with vendors to make inventory orders
- Conducted closing reports at end of the day
- Controlled payroll and POS software
- Utilized leadership skills to build a team for a restaurant reopening during a global pandemic
Banquet Server
Las Alcobas, A Luxury Collection Hotel
01.2016 - 01.2020
- Lead the team to ensure exceptional service to guests
- Communicated with the front of the house members and back of the house members
- Greeted and checked in with guests to assure they are having a good experience
- Bartender in several events
Restaurant Server
Meritage Resort and Spa
01.2012 - 01.2020
- Took guests food orders and sent to the kitchen
- Frequently handled large parties and VIP guests
- Communicated with front of the house members and back of the house members make sure orders were expedited in a timely manner
- Greeted and checked in with guests to assure they are having a good experience
Education
GED -
Adult School
Napa, CA12-2023
Skills
- Leadership
- Team Collaboration
- Experience in fine dining and catering events
- Experience in Microsoft Excel
Timeline
Restaurant Server
Los Agaves Napa
01.2022 - Current
General Manager
Boca Pizzeria
02.2020 - 07.2020
Banquet Server
Las Alcobas, A Luxury Collection Hotel
01.2016 - 01.2020
Restaurant Server
Meritage Resort and Spa
01.2012 - 01.2020
GED -
Adult School
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