Emma Maxwell
Milton,DE
Summary
As someone who has worked in the restaurant industry for years, I am skilled in customer service, seating guests, and working in fast-paced, high-volume environments. I have experience in running food, using POS systems, and bussing tables.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Hakuna Hospitality Group
Newark, DE
03.2026 - Current
- Use the toast hand held POS system to put orders in
- Ensure guests have a great experience at the restaurant with my service and the atmosphere
- Run my own food and clean my tables efficiently
- Keep the restaurant clean and organized
- manage to use a tray when transporting food and drinks to tables
- Keeping server and expo stations stocked to increase efficiency
- Making sure to mention weekly specials on drinks and food items
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Hostess/Server
Big Fish Grille
Rehoboth, DE
02.2020 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings.
- Checking the bars to ensure they are prepared for success.
Olive Garden
Darden Restaurants, Olive Garden
New Castle, DE
10.2024 - 05.2025
- Coordinated with kitchen staff to manage wait times and communicate with guests
- Ensuring guests leave satisfied with the service they received
- Seating tables in the restaurant
- Prepare togo food orders for guests
- Demonstrate strong multitasking skills by working under pressure at the same time as taking phone calls and interacting with guests.
Ice Cream Server
Seaside Ice Cream
Lewes, DE
05.2024 - 08.2024
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Operated cash register to collect payments from customers.
- Cleaned tables, chairs and dining areas after customer use.
- Checked expiration dates on products to ensure freshness.
Lifeguard
Midway Water Park
Lewes, DE
06.2019 - 08.2024
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Performed regular cleaning and maintenance of pool equipment.
Education
Criminal Justice
University of Delaware
Newark, DEBusiness Administration
Delaware Technical And Community College - Owens
Georgetown, DEHigh School Diploma - undefined
Cape Henlopen High School
Lewes, DE06-2023
Skills
- Conflict Resolution
- Dining customer service
- Leadership
- Communication
- Collaboration
- Calm Under Pressure
- Dining area maintenance
- POS system operations
- Greeting guests
Accomplishments
- Deans list
- Employee of the month
- Team leadership award in softball
Timeline
Restaurant Server
Hakuna Hospitality Group
03.2026 - Current
Olive Garden
Darden Restaurants, Olive Garden
10.2024 - 05.2025
Ice Cream Server
Seaside Ice Cream
05.2024 - 08.2024
Restaurant Hostess/Server
Big Fish Grille
02.2020 - Current
Lifeguard
Midway Water Park
06.2019 - 08.2024
Business Administration
Delaware Technical And Community College - Owens
High School Diploma - undefined
Cape Henlopen High School
Criminal Justice
University of Delaware