Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Marissa Matteo

New Brunswick,NJ

Summary

Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Has over 6 years of serving, bussing, to-go packing, and phone ordering experience Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6

6

years of professional experience

Work History

Restaurant Server

Maria Rosa

Flemington , NJ

2017.08 - Current

Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stayed up-to-date on menu changes to help customers make food choices.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Inspected dishes and utensils for cleanliness.
Prepared specialty desserts for customers for special occasions.
Used cash registers and credit card machines to cash out customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Suggested appropriate food and drink pairings to increase per-ticket sales.

Education

Bachelor of Science - Public Health

Rutgers University

New Brunswick

12.2024

Bachelor of Science - Public Health

West Chester University of Pennsylvania

West Chester, PA

Health Sciences

Raritan Valley Community College

Somerville, NJ

Skills

Customer Service and Rapport
Conflict and Complaint Resolution
High Volume Dining
Food and Beverage Service
Workflow Coordination
Menu Recommendations
Warm and Friendly
Food Safety Standards
Cleaning and Sanitizing
Relationship Building
Service-Oriented
Transactions and Cash Handling

Team Player
Cool Under Pressure
Staff Training
Adaptable and Flexible
Table Monitoring and Turnover
Multitasking and Prioritization
Team Leadership
To-Go Order Preparation
Decision Making
Reliable and Responsible
Collaboration
Conflict Resolution

Accomplishments

Eta Sigma Gamma Honors Society

Timeline

Restaurant Server

Maria Rosa

2017.08 - Current

Bachelor of Science - Public Health

Rutgers University

Bachelor of Science - Public Health

West Chester University of Pennsylvania

Health Sciences

Raritan Valley Community College