Morgan Reed
Boone,NC
Summary
Motivated restaurant server with excellent customer service skills including friendly, welcoming demeanor, and problem solving. Strong attention to customers needs, self-control in the face of adversity, and flexible schedule. To obtain a position using customer service and hospitality skills to provide an exhilarating experience for customers.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Outback Steakhouse
10.2021 - 01.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Substitute Teacher
ESS
10.2021 - 12.2021
- Performed the instructional and classroom management tasks for absent teachers
- Supervised students inside and outside of the classroom
- Left report of students behavior and progress for the day.
Housekeeper
Queen
05.2021 - 08.2021
- Cleaned 10 homes per week by effectively managing time and performing quality work
- Interacted personally and professionally with clients to make sure all of their needs were being met
- Stayed efficient, keeping supplies organized and working from master cleaning plan
Shift Lead
Pizza Hut
04.2020 - 05.2021
- Directed daily store operations, including staff management, task delegation, and customer servi
- Troubleshoot problems and developed successful solutions
- Managed daily workloads by organizing effective schedules and delegating tasks.
Nanny
Daniel Keeton
03.2020 - 08.2020
- Assisted children with meeting developmentally-appropriate milestones by instructing on learning concepts provided by their public school teacher
- Kept up with house chores and provided meals for the family
- Enriched children's day-to-day life with fun activities.
Cook/Server
Alfano’s Pizzeria
05.2019 - 03.2020
- Greeted customers and took orders over the phone and in the restaurant
- Prepared some food for the customers ensuring all of their needs were met
- Took care of any customer that was unsatisfied with the food or service by listening and responding with a positive solution.
Lifeguard
City of Galesburg
07.2017 - 03.2020
- Ensured safety among patrons and staff by warning swimmers of improper activities and enforcing rules
- Surveyed pools and conducted rescues to weak or injured swimmers
- Administered first aid in the event of an emergency.
Education
Associate of Arts - Art
Carl Sandburg College
Galesburg, IL05.2021
High School Diploma -
Galesburg High School
Galesburg, IL05.2019
Skills
- Quality Control
- High-Volume Dining
- Service Prioritization
- Customer Satisfaction
- Alcohol Service
- Time Management
- Customer Service and Rapport
- Cool Under Pressure
- Workflow Coordination
- Warm and Friendly
Timeline
Restaurant Server
Outback Steakhouse
10.2021 - 01.2023
Substitute Teacher
ESS
10.2021 - 12.2021
Housekeeper
Queen
05.2021 - 08.2021
Shift Lead
Pizza Hut
04.2020 - 05.2021
Nanny
Daniel Keeton
03.2020 - 08.2020
Cook/Server
Alfano’s Pizzeria
05.2019 - 03.2020
Lifeguard
City of Galesburg
07.2017 - 03.2020
Associate of Arts - Art
Carl Sandburg College
High School Diploma -
Galesburg High School
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