Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rodolfo Rodolfo A Martinez

Tampa,FL

Summary

IT professional with experience developing and implementing security solutions in fast-paced environments. Skilled in troubleshooting experience and web developing with proven history of delivering exceptional risk management support. Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Maximus
04.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Associate of Science - Cyber Operations And Warfare

Hillsborough Community College
Tampa, FL
05.2025

Skills

  • Data Entry
  • Technical Support
  • Quality Assurance
  • Technical Troubleshooting
  • Fluent in Spanish
  • System Documentation
  • Performance Monitoring
  • Problem-Solving Skills
  • Vulnerability Assessment and Penetration Testing

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Maximus
04.2022 - Current

Associate of Science - Cyber Operations And Warfare

Hillsborough Community College

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Rodolfo Rodolfo A Martinez