Rod Regan

• Increased sales (surpassed quota 11/12 months) by offering advice on purchases and promoting additional products.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

⦁ Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
⦁ Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
⦁ Worked as primary event coordinator, attracting biannual corporate events, and increasing event sales by 60%.
⦁ Designed custom menus for events based of customer feedback, and adjusted inventory and pricing for tailored events.

⦁ Validated inventory levels and updated systems using handheld devices.
⦁ Detected and resolved multifaceted issues related to business direction and operations.
⦁ Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.

• Studied plans for each job to gain understanding of materials, tools and work required.
• Identified and fixed issues during phases of production.
• Helped project managers develop work schedules for overall projects and individual stages.

⦁ Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
⦁ Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
⦁ Guaranteed optimal beverage stock by assessing weekly inventory and collaborating with owners for corrective action planning to limit expenses

⦁ Identified and assessed immune responses by testing antigens and maintained test subjects and lab environment.
⦁ Wrote research papers, reports, reviews and summaries regarding necroptosis and related inflammatory pathways.
⦁ Undertook original immunological research
⦁ Utilized modern scientific technology, such as CRISPR, and flow cytometry techniques to gather new data concerning cell death pathways and their associated proteins.
⦁ Applied for additional funding from the NHS, and NIH
⦁ Attended conferences around the US to follow current research on related fields

⦁ Reinforced concepts of basic and upper-level biology courses by searching for gaps in learning.
⦁ Provided at-risk students with study strategies and test-taking strategies in preparation for exams.
⦁ Created skill-based assessments to test student mastery of required skills of focus.