Rodrick Hurst
Customer Service
Arlington,TX
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
15
15
years of professional experience
Work History
Quality Control Inspector
General Motors Co
Arlington, TX
9 2022 - 5 2024
- Inspected vehicles for defects and conformance to customer specifications using precision measuring instruments.
- Ensured compliance with safety regulations by monitoring workers during manufacturing process.
- Maintained records of all nonconforming parts and completed corrective actions as required.
Caregiver/ Personal Assistant
Private Employer
Arlington
06.2019 - 12.2022
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Manager
Lids Hat World
Dallas, TX
02.2014 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Therapy Technician
Koala Health And Wellness
Dallas, TX
04.2009 - 01.2014
- Maintained open communication with therapists regarding patient status, facilitating timely adjustments to treatment plans if needed.
- Collaborated with interdisciplinary teams to optimize comprehensive care for patients across various conditions.
- Optimized patient comfort by adjusting positioning devices and providing appropriate accommodations during sessions.
National Accounts Support Solutions
Mckesson Corporation
Carrollton, TX
06.2007 - 02.2009
- Increased client retention rate by consistently meeting and exceeding sales targets and providing excellent account support.
- Navigated complex client organizations effectively to identify key decision-makers, strengthening relationships with essential personnel for future business opportunities.
- Managed challenging client situations with professionalism and grace, maintaining the company''s reputation for exceptional customer service.
Education
Cybersecurity Certificate -
Coursera
Mountain View, CASkills
Communication
Problem Solving
Creativity
Leadership
Customer Service
Active Listening
Adaptability
Attention to Detail
Teamwork
Timeline
Caregiver/ Personal Assistant
Private Employer
06.2019 - 12.2022
Manager
Lids Hat World
02.2014 - 01.2018
Therapy Technician
Koala Health And Wellness
04.2009 - 01.2014
National Accounts Support Solutions
Mckesson Corporation
06.2007 - 02.2009
Quality Control Inspector
General Motors Co
9 2022 - 5 2024
Cybersecurity Certificate -
Coursera