Hi, I’m
Josephine Blair
Arlington,TX
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
years of professional experience
Work History
Candy factory Grand Prairie, TX
Luxury Staffing Services
08.2023 - 12.2023
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Denny's Euleess, TX
Shift Manager
06.2022 - 08.2023
Job overview
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Luxury staffing services Arlington, TX
Assembly Line Worker
02.2019 - 05.2022
Job overview
- Assembled components of a variety of products, adhering to production specifications.
- Monitored assembly line operations and identified any issues or problems that arose.
- Inspected finished products for quality assurance purposes.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Monitored inventory levels and informed management when additional supplies were needed.
- Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Followed standard operating procedures while performing tasks on the assembly line.
Education
Kalmazoo,MiMichigan
Associate of Applied Science from Business Administration
Skills
- Management
- Cash drawer management
- Customer assistance
- Inventory management
- Currency counting
- Drawer management
- Retail merchandising
- Cash Handling
- Product knowledge
- Refunds and exchanges
- Payment collection
- Cleaning and sanitizing
- Order taking
- Program and services promotion
- Customer Communication
- Customer support
- Customer Response
- Managing customer relationships
- Customer service awareness
- High-quality customer service
Timeline
Luxury Staffing Services
Candy factory
08.2023 - 12.2023
Shift Manager
Denny's
06.2022 - 08.2023
Assembly Line Worker
Luxury staffing services
02.2019 - 05.2022
Kalmazoo,Mi
Associate of Applied Science from Business Administration
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