Rodrigo Baeza
Dallas,Texas
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
3
3
years of professional experience
Work History
Account Manager
StackAdapt
Dallas, TX
01.2023 - Current
- Manage, onboard, retain, and grow a portfolio of 15-20 clients across various verticals, including retail, B2B, healthcare, and entertainment, utilizing the StackAdapt DSP.
- Provide performance and delivery reports, along with data-driven, actionable plans, to capture revenue and identify growth opportunities.
- Conduct platform walkthroughs with both new and existing clients to help them become familiar with the tools available in the StackAdapt DSP.
- Serve as a trusted partner to my customers, developing and maintaining relationships to ensure customer satisfaction.
- Achieved top performer status with a consistent Customer Retention Rate (CRR) of 100% per quarter.
Account Coordinator
StackAdapt
Dallas, Texas
03.2022 - 12.2022
- Execute the technical implementation of digital ad campaigns, collaborating cross-functionally to ensure campaigns are set up for success and aligned with the client's goals.
- Managed portfolio, alongside Senior Account Manager, of approximately 12 million dollars worth of business.
- Brainstorm strategic recommendations and optimizations to meet identified KPIs for high-priority clients.
- Provide excellent customer support through internal and external communications channels
Account Executive
MultiView
Dallas, Texas
06.2021 - 03.2022
- Successfully managed a portfolio of approximately 3 million dollars' worth of business.
- Coordinate with client post-sale to bring their advertising campaigns to market effectively.
- Responsible for working with internal operational teams to successfully set up, troubleshoot, and publish the key pieces necessary for each client's digital advertising campaign.
- Managed 500+ accounts - new accounts added daily.
Education
Bachelor of Science - Business Marketing
Sterling College
Sterling, KS05-2021
Skills
- Customer Service
- Account Management
- Communication Skills
- Technical Proficiency
- Relationship Management
- Customer training
- Upselling
- Data Analytics
- Account development
- Campaign execution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Account Manager
StackAdapt
01.2023 - Current
Account Coordinator
StackAdapt
03.2022 - 12.2022
Account Executive
MultiView
06.2021 - 03.2022
Bachelor of Science - Business Marketing
Sterling College
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