Rodrigo Correa
El Paso,TX
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
E-QIP Support Specialist
Deployed Services
06.2023 - Current
- Provide expert guidance to employees and applicants in completing and submitting e-QIP (Electronic Questionnaires for Investigations Processing) forms to meet background investigation requirements.
- Monitor e-QIP submissions to ensure timely completion and submission of necessary forms, helping candidates meet strict deadlines.
- Maintaining up to date knowledge of security clearance procedures and providing support in troubleshooting issues related to the e-QIP process.
Server Shift Leader
Pho Tre Bien
09.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server Lead
Grove
09.2020 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Leader
Metro By-TMobile
02.2019 - 03.2020
- Adapted sales techniques to specific clients and promoted plans and phones based on individualized client needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Generated an average of $30 per phone in sales while securing 100% monthly goal attainment.
Sales Associate
Planet Fitness
09.2017 - 12.2018
- Delivered information to visitors and members, including details of interest about facility, rules, policies and promotional events.
- Used fitness knowledge, sales abilities and customer relations skills to drive substantial sales increases in gym memberships and gym products.
Server
Applebee's
07.2015 - 08.2018
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
High School Diploma -
Coronado High School
El Paso, TXBBA - Financial Analysis
El Paso Community College
El Paso, TX05.2025
Skills
- Bilingual in English and Spanish
- Problem-solving skills
- Strong work ethic
- Excellent customer service
- Sales expertise
- Bill computation
- Product promotions
- Remote Support
- Support Services
Certification
- First Aid/CPR Certified
- Food Handlers
- TABC Permit
- Certified Information System Security Professional (CISSP)
Timeline
E-QIP Support Specialist
Deployed Services
06.2023 - Current
Server Shift Leader
Pho Tre Bien
09.2022 - 06.2023
Server Lead
Grove
09.2020 - 06.2022
Sales Leader
Metro By-TMobile
02.2019 - 03.2020
Sales Associate
Planet Fitness
09.2017 - 12.2018
Server
Applebee's
07.2015 - 08.2018
High School Diploma -
Coronado High School
BBA - Financial Analysis
El Paso Community College
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