Rodrigo Costa
Oxford
Summary
Knowledgeable Solar Consultant with strong foundation in renewable energy solutions and client relationship management. Successfully advised numerous clients on solar energy transitions, leading to significant energy savings and sustainability improvements. Demonstrated expertise in conducting site assessments and recommending optimal solar solutions.
Overview
12
12
years of professional experience
Work History
Solar Consultant
Shoreline Solar
04.2022 - 09.2024
- Enhanced company reputation through exceptional customer service and consistent follow-up communications.
- Collaborated with installers and engineers throughout projects, ensuring alignment of expectations between all parties involved.
- Managed client accounts diligently, ensuring timely delivery of services and addressing any concerns promptly.
- Educated potential clients on federal, state, and local incentives available for solar installations, increasing affordability for customers.
- Prepared detailed proposals outlining custom solar solutions, resulting in higher conversion rates and increased revenue generation.
Solar Consultant
Prime Energy Solar
11.2020 - 04.2022
- Managed client accounts diligently, ensuring timely delivery of services and addressing any concerns promptly.
- Collaborated with installers and engineers throughout projects, ensuring alignment of expectations between all parties involved.
- Educated potential clients on federal, state, and local incentives available for solar installations, increasing affordability for customers.
- Streamlined the consultation process for improved efficiency and customer satisfaction.
- Prepared detailed proposals outlining custom solar solutions, resulting in higher conversion rates and increased revenue generation.
- Followed-up with warm prospects to deepen connections and convert leads.
- Gave smooth and successful presentations at customer locations.
Head Waiter
Brick Walk Tavern
09.2016 - 11.2020
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Waiter
Rizzuto's Oyster Bar & Restaurant
08.2015 - 09.2016
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Arezzo's Italian Fine Dining
05.2015 - 08.2015
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Head Cashier
Lowes Home Improvment
04.2012 - 04.2015
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Lake Mary High School
Lake Mary Florida06-2010
Skills
- Energy efficiency analysis
- Product presentation
- CRM proficiency
- Cold-calling
- Sales closing
- Solar project coordination
- Closing deals
- Listening Skills
- Reliability
- Teamwork skills
- Conflict Resolution
- Professionalism
- Follow-up skills
- Adaptability
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Solar Consultant
Shoreline Solar
04.2022 - 09.2024
Solar Consultant
Prime Energy Solar
11.2020 - 04.2022
Head Waiter
Brick Walk Tavern
09.2016 - 11.2020
Restaurant Waiter
Rizzuto's Oyster Bar & Restaurant
08.2015 - 09.2016
Restaurant Waiter
Arezzo's Italian Fine Dining
05.2015 - 08.2015
Head Cashier
Lowes Home Improvment
04.2012 - 04.2015
High School Diploma -
Lake Mary High School
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