Rodrigo Esteves
Baltimore,MD
Summary
Experienced bakery professional with a proven track record in enhancing customer satisfaction and training team members. Skilled in organizing training programs and streamlining operational processes. Recognized for improving team productivity and ensuring high-quality customer interactions.
Overview
5
5
years of professional experience
Work History
Bakery Team Trainer
Whole Food Market
Baltimore, Maryland
10.2024 - 08.2025
- Delivered comprehensive training sessions to enhance team product knowledge and customer service skills.
- Guided new hires in understanding store operations and policies for smooth onboarding.
- - Developed accessible training materials, improving team access to resources.
- Conducted communication and problem-solving workshops to boost team effectiveness.
- Trained new team members on standard operations, ensuring adherence to procedures.
Bakery Team Member
Whole Food Market
Baltimore, Maryland
03.2023 - 10.2024
- Ensured cleanliness and organization of bakery work areas and equipment.
- Assisted customers with product selection and provided detailed ingredient information.
- Monitored inventory levels, restocking supplies to support daily operations.
- Executed opening and closing duties, including restocking and cleaning work area at shift's end.
- Decorated cakes with icing, writing messages as requested by customers.
- Stocked shelves with freshly-baked goods while rotating older items to the front of the display case.
Produce Team Member
Whole Food Market
Baltimore, Maryland
01.2021 - 03.2023
- Sorted and inspected fruits and vegetables for quality and freshness.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Assisted customers in selecting the best produce items based on their needs.
- Communicated effectively with other team members regarding customer inquiries and concerns.
- Followed proper food safety guidelines when handling perishable items.
- Ensured displays were attractive, neat and organized at all times.
- Rotated older products to ensure freshness.
- Greeted customers and provided exceptional customer service.
Education
Some College (No Degree) - Business And Managerial Economics
Federal University of Vicosa
Minas Gerais, BrazilSkills
- Employee Training
- Customer Service
- Team Collaboration
- Product Knowledge
- Effective Communication
- Time management
Languages
Portuguese
Professional
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Bakery Team Trainer
Whole Food Market
10.2024 - 08.2025
Bakery Team Member
Whole Food Market
03.2023 - 10.2024
Produce Team Member
Whole Food Market
01.2021 - 03.2023
Some College (No Degree) - Business And Managerial Economics
Federal University of Vicosa
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