Rodrigo Guzman
Brooklyn,NY
Summary
Dedicated Service Advisor with expertise in customer service, complaint resolution, and quality control. Proven ability to enhance customer satisfaction and streamline service processes.
Results-driven Service Manager with a strong focus on staff education and training. Successfully led initiatives that improved service response times and optimized operations, fostering a culture of quality and compliance.
Detail-oriented Auto Mechanic with a solid mechanical aptitude and experience in diagnosing complex automotive issues. Committed to delivering high-quality workmanship and enhancing vehicle performance through effective teamwork.
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
8
8
years of professional experience
Work History
Service Advisor
Superior Care Auto Center
Brooklyn, NY
01.2023 - 06.2026
- Provided exceptional customer service by addressing inquiries and concerns efficiently.
- Coordinated service appointments, optimizing workflow and enhancing customer satisfaction.
- Educated customers on maintenance services, improving understanding of vehicle care.
- Managed customer records using industry-standard software to ensure accuracy and compliance.
- Assisted technicians by relaying detailed service needs, streamlining repair processes.
- Trained new staff on operational protocols, fostering a knowledgeable team environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
Service Manager
Revel Transit
Brooklyn, NY
01.2019 - 10.2023
- Led daily operations to enhance customer service and transit efficiency.
- Developed strategic initiatives to optimize route planning and resource allocation.
- Mentored staff in best practices for maintenance and safety compliance.
- Implemented process improvements that reduced service response times significantly.
- Managed vendor relationships to streamline supply chain processes and reduce costs.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Auto Mechanic
Superior Care Auto Center
Brooklyn, NY
10.2018 - 12.2019
- Diagnosed and repaired automotive issues using advanced diagnostic equipment and tools.
- Executed routine maintenance services, ensuring vehicles met safety and performance standards.
- Collaborated with team members to streamline workflow and enhance service efficiency.
- Mentored junior mechanics on best practices in repair techniques and customer service.
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Performed routine maintenance tasks, ensuring optimal vehicle performance and reliability.
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired and replaced worn and damaged components.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
High School Diploma -
William E Grady
Brooklyn, NYSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Complaint resolution
- Handling customer complaints
- Staff education and training
- Quality control
- Mechanical aptitude
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Superior Care Auto Center
01.2023 - 06.2026
Service Manager
Revel Transit
01.2019 - 10.2023
Auto Mechanic
Superior Care Auto Center
10.2018 - 12.2019
High School Diploma -
William E Grady