Rodrigo Guzman
Pico Rivera,CA
Summary
Dynamic leader with expertise in operations management, team development, and problem resolution. Known for fostering positive work environments and enhancing employee retention through effective mentorship and interpersonal skills. Focused on improving and striving towards excellence and promoting positivity.
Overview
13
13
years of professional experience
Work History
General Manager
Panera Bread
Norwalk, CA
07.2023 - 05.2026
- Oversaw daily operations to enhance customer satisfaction and streamline service delivery.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements to increase efficiency in food preparation workflows.
- Conducted performance evaluations, providing feedback to foster employee development.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in building relationships.
- Boosted employee retention by developing and maintaining a positive and receptive environment.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Taught leadership class in market crucial for managerial development.
- Collaborated with corporate teams on compliance initiatives and operational standards enforcement.
- Analyzed sales data to identify trends and inform inventory purchasing decisions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Panera Bread
Pico Rivera, CA., Downey, CA., Whittier CA.
02.2019 - 07.2023
- Led staff training programs, fostering professional development and improving customer engagement.
- Coordinated daily operations, ensuring adherence to quality standards and company policies.
- Mentored junior staff, promoting a culture of teamwork and excellence in service execution.
- Enhanced customer satisfaction through effective conflict resolution and proactive communication strategies.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Mentored and motivated team members to achieve challenging business goals.
- Implemented staff training programs that improved service quality and increased customer loyalty.
Shift Supervisor
Panera Bread
Pico Rivera, CA
09.2014 - 02.2019
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Collaborated with management to develop strategies for improving customer satisfaction and service quality.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Retail Team Member
Panera Bread
Pico Rivera, CA
07.2013 - 09.2014
- Delivered exceptional customer service by actively listening to and addressing customer needs.
- Ensured cleanliness and safety standards were upheld throughout the dining area and kitchen spaces.
- Collaborated with team members to optimize product displays, enhancing customer experience and engagement.
- Monitored food quality and freshness, adhering to health regulations while supporting operational excellence.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05-2026
Associate of Arts - Psychology
Cerritos College
Norwalk, California, CA05-2023
Associate of Science - Social And Behavioral Science
Cerritos College
Norwalk, California, CA05-2023
Associate of Science - Natural Sciences
Cerritos College
Norwalk, California, CA05-2023
High School Diploma -
El Rancho High School
Pico Rivera, CA05-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- High emotional intelligence
- Feedback fluent
- P&L management
- Efficient multi-tasker
- Interpersonal skills
- Bilingual
- Succession planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Panera Bread
07.2023 - 05.2026
Assistant General Manager
Panera Bread
02.2019 - 07.2023
Shift Supervisor
Panera Bread
09.2014 - 02.2019
Retail Team Member
Panera Bread
07.2013 - 09.2014
Bachelor of Arts - Psychology
California State University, Fullerton
Associate of Arts - Psychology
Cerritos College
Associate of Science - Social And Behavioral Science
Cerritos College
Associate of Science - Natural Sciences
Cerritos College
High School Diploma -
El Rancho High School