Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RODRIGO IRAHETA-LEON

Winchester,VA

Summary

Experienced hospitality expert bringing quality performance in supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Best Western Hotel and Conference Center
09.2025 - 05.2026
  • Trained and mentored new front desk staff to enhance service delivery standards.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled multi-line phone system, cash deposit verifications, and follow-ups with potential sales leads.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
  • Collaborated with management, housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.

Tea Apprentice

Dominion Tea
08.2024 - 09.2025
  • Assisted in daily operations by preparing and packaging tea products for distribution.
  • Monitored industry trends, staying informed about new developments in product pricing strategies and technologies.
  • Managed inventory levels to maintain adequate stock while minimizing overstock, optimizing retail profits.
  • Boosted customer satisfaction by implementing efficient sell strategies and streamlining store operations.

Lead Bookseller

Books-A-Million
09.2020 - 08.2024
  • Oversaw daily operations, ensuring efficient customer service and store presentation.
  • Assisted in the planning and execution of community outreach initiatives, leveraging partnerships with local schools and libraries to promote literacy and increase brand visibility.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Trained and mentored junior booksellers on sales techniques and product knowledge.

Education

Bachelor of Science - Audio Production

Full Sail University
05-2023

Skills

  • Staff training and development
  • Flexible schedule
  • Cash handling expertise
  • Complaint handling
  • Reservation management
  • Inventory management
  • Staff supervision
  • Time management
  • Spanish Speaking

Certification

  • ServSafe
  • CPR & AED
  • First Aid

Timeline

Front Desk Supervisor

Best Western Hotel and Conference Center
09.2025 - 05.2026

Tea Apprentice

Dominion Tea
08.2024 - 09.2025

Lead Bookseller

Books-A-Million
09.2020 - 08.2024

Bachelor of Science - Audio Production

Full Sail University
RODRIGO IRAHETA-LEON