Rodshawn Robinson
RICHMOND CITY,VIRGINIA
Summary
Passionate and hard working with extensive knowledge of customer service and proven success working with different clients. Devoted to long-lasting and comprehensive results for every client. Working towards owning a business and always looking to gain new skills and improve on the current skills.
Overview
6
6
years of professional experience
Work History
Trainer
The Cookout
09.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
Company Driver
Covenant Transport
07.2022 - 08.2023
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Successfully navigated challenging weather conditions while maintaining strict adherence to safety guidelines.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
- Transported items to and from company site with focus on safety and efficiency.
- Conformed to all DOT rules and regulations.
Trainer
The Cookout
03.2022 - 06.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
Lead Customer Sales Associate
Wawa
06.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Trainer
The Cookout
09.2018 - 06.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
Delivery Driver
Amazon
09.2020 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Assistant Manager
Sonic Drive-in
05.2018 - 01.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
George Wythe High School
Richmond, VA06.2014
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Course Planning
- Interpersonal Communication
Timeline
Trainer
The Cookout
09.2023 - Current
Company Driver
Covenant Transport
07.2022 - 08.2023
Trainer
The Cookout
03.2022 - 06.2022
Lead Customer Sales Associate
Wawa
06.2021 - 01.2022
Delivery Driver
Amazon
09.2020 - 03.2021
Trainer
The Cookout
09.2018 - 06.2021
Assistant Manager
Sonic Drive-in
05.2018 - 01.2019
High School Diploma -
George Wythe High School
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