Rodteshia Johnson
Kansas City,US
Summary
Experienced Trained Medical Assistant II with a strong background in patient care, prior authorizations, and optimizing provider workflows. Seeking a position with a highly motivated organization that values these skills and offers opportunities for delivering excellent care to patients while upholding the company brand.
Overview
10
10
years of professional experience
Work History
Senior Medical Assistant
Saint Luke’s Hospital
Kansas City, MO
09.2021 - Current
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Administered injections skillfully using proper technique while maintaining a comforting bedside manner with apprehensive patients.
Resolution Expert
Alliance Data
Lenexa, KS
04.2015 - 08.2021
- Mentored junior team members, enhancing their knowledge and skills in conflict resolution techniques.
- Improved customer satisfaction by efficiently resolving disputes and addressing concerns.
- Skillfully negotiated settlements with both internal stakeholders and external partners.
- Developed strong relationships with clients.
Education
Associate Degree In Nursing - Health Care
Concorde Career College
Kansas City, MOMedical Assistant - Healthcare
Concorde Career College
Kansas City, MO09.2021
Skills
- Injections administration
- Vital signs monitoring
- HIPAA regulations
- Medication preparation
- Patient scheduling
- Medical terminology
- Phlebotomy techniques
- Clinical documentation
- Insurance verification
- Patient care coordination
- Leadership skills
- The ability to lead/train new employees
- Proficiency in taking/recording vital signs
- Delivers direct patient care
- Sterilization /Cleaning equipment
- Medical Assistant II
- Success Coach
Timeline
Senior Medical Assistant
Saint Luke’s Hospital
09.2021 - Current
Resolution Expert
Alliance Data
04.2015 - 08.2021
Associate Degree In Nursing - Health Care
Concorde Career College
Medical Assistant - Healthcare
Concorde Career College