Rody Case
Lubbock,TX
Summary
Compassionate Crisis Worker with 2 years of employment assisting clients in fast-paced settings. Proven to develop relationships and support individuals in de-escalation and coping skills. Knowledgeable in suicide risk assessment and response. Reliable professional with 10+ years of experience handling cellular device needs. Knowledgeable, dedicated and offering superior skills in customer service, device repair and automotive battery needs.
Overview
11
11
years of professional experience
Work History
Mobile Crisis Worker, MCOT
West Texas Centers MHMR
01.2023 - Current
- Enhanced crisis response efficiency by implementing new communication strategies and coordinating with relevant agencies.
- Reduced case processing time for clients by streamlining assessment procedures and documentation processes.
- Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
- Developed effective community partnerships to ensure seamless referral pathways and increased support options for clients in crisis.
- Promoted a trauma-informed approach within the team, leading to improved client-centered care and service delivery.
- Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
- Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
- Conducted thorough follow-up evaluations to monitor progress, ensuring optimal post-crisis care for clients.
Case Manager QMHP-CS
West Texas Centers MHMR
01.2022 - 01.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
Senior Repair Technician, Store Manager
Battery Joe/ Continental Battery
09.2012 - 12.2022
- Enhanced equipment functionality by performing thorough diagnostics and implementing effective repair solutions.
- Streamlined repair processes for increased efficiency and reduced downtime in a fast-paced environment.
- Achieved customer satisfaction by accurately diagnosing issues, providing timely repairs, and offering professional advice on preventive maintenance.
- Reduced repeat service requests with meticulous attention to detail and adherence to quality standards during repairs.
- Assisted with inventory management, ensuring adequate stock levels of essential parts for efficient repair turnaround times.
- Served as a mentor for junior technicians, fostering an environment of collaboration and skill development within the team.
- Improved team productivity through continuous training, knowledge sharing, and process improvements.
Education
Bachelor of Arts - Psychology
Lubbock Christian University
Lubbock, TX05.2021
Associate of Arts - General Studies
South Plains College
Levelland, TX12.2019
High School Diploma - Core Curriculum
Frenship High School
Wolfforth, TX01.2005
Skills
- Vulnerability and Risk Assessment
- Active Listening
- Clinical Documentation
- Mental Health Evaluations
- Case Management
- Crisis Interventions
- De-escalation Techniques
- Empathy Display
- Time Management
- Stress Management
- Team Collaboration
- Client Confidentiality
Timeline
Mobile Crisis Worker, MCOT
West Texas Centers MHMR
01.2023 - Current
Case Manager QMHP-CS
West Texas Centers MHMR
01.2022 - 01.2023
Senior Repair Technician, Store Manager
Battery Joe/ Continental Battery
09.2012 - 12.2022
Bachelor of Arts - Psychology
Lubbock Christian University
Associate of Arts - General Studies
South Plains College
High School Diploma - Core Curriculum
Frenship High School
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