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Roel D. Hernandez
Mission,TX
Summary
Accomplished professional with a strong foundation in quality assurance and risk mitigation within youth services. Proven track record in maintaining compliance documentation, managing cross-functional communications, and applying trauma-informed care. Adept at creating safe environments while ensuring adherence to regulatory standards and organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Escort Youth Care Worker
Upbring
McAllen, Texas
09.2023 - Current
- Ensured compliance with ORR and HHS policies for youth transportation across multiple jurisdictions, enhancing safety protocols.
- Coordinated with federal agencies and internal teams to facilitate safe and compliant reunification of youth, promoting efficient processes.
- Identify and mitigate risks while enforcing zero-tolerance safety and compliance standards.
- Acted as communication liaison to uphold procedural accuracy and regulatory adherence, strengthening collaboration among stakeholders.
- Maintain audit-ready documentation including travel logs, incident reports, and case notes with high accuracy.
Travel Youth Care Worker
MVM Inc.
01.2022 - 09.2023
- Monitored youth physical and mental health, documenting observations to support policy compliance and inform care strategies.
- Applied trauma-informed practices to maintain safety, stability, and emotional support.
- Verified legal and medical documentation to ensure full regulatory compliance prior to travel.
- Managed compliance-focused transportation documentation for minors across state lines, ensuring regulatory adherence and safe travel.
Teacher Assistant
Hidalgo ISD
08.2007 - 12.2021
- Delivered structured support for diverse learners while maintaining a safe, organized environment.
- Partnered with educators and administrators to monitor and analyze student progress and behavioral outcomes.
- Managed student records to ensure compliance with district and state educational standards.
- Streamlined administrative and classroom operations by enhancing documentation and reporting processes.
Coaching Assistant
Hidalgo ISD
08.2007 - 05.2019
- Implemented discipline measures to foster accountability and positive behavior among student athletes.
- Coordinated program logistics, schedules, and communications to facilitate collaboration among stakeholders.
- Maintained accurate team records to support compliance with school policies.
Unit Director
Boys and Girls Club of Mission
05.2003 - 07.2007
- Oversaw operations and compliance for youth development programs, ensuring effective staff supervision and program delivery.
- Implemented structured programs that supported academic and leadership development goals, enhancing participant engagement.
- Managed schedules and staff performance documentation while enforcing safety protocols to maintain a secure environment.
- Prepared reports and maintained records to meet grant and audit requirements.
Education
B.A.S. - Organizational Leadership
South Texas College
McAllen, Texas05-2023
A.A. - Interdisciplinary Studies
South Texas College
McAllen, Texas12-2018
Skills
- Quality assurance
- Child development
- Trauma-Informed Care
- Abuse identification
- Behavioral assessment
- Quality Assurance & Compliance
- Incident reporting
- Risk Mitigation & Incident Reporting
- Policy implementation
- Data accuracy
- Detail orientation
- Trauma care
- Risk mitigation
- Excel
- Strong organizational skills
- High attention to detail
- Time management
- Problem-solving abilities
- Organizational skills
- Attention to detail
- Rapport development
- Team collaboration
- Cross-Functional Team Collaboration
- Detail orientation
- Calm under pressure
- Problem solving
- Bilingual Communication
- Trauma-informed practices
- Resilience building
- Compliance
Certification
- First Aid/CPR Certified
- SAMA (Satori Alternative to Managing Aggression)
Additional Information
Bilingual, Strong organizational skills, High attention to detail, Calm under pressure
Hobbies and Interests
- Travel
- Sports
- Reading
- Cultural arts
Key Impact And Achievements
- Successfully completed and documented 100+ youth transports with zero safety incidents or compliance violations.
- Maintained 100% audit-ready documentation across all assigned cases, consistently meeting ORR and HHS standards.
- Recognized for enforcing zero-tolerance safety policies, contributing to a secure and incident-free environment.
- Improved documentation accuracy and efficiency, reducing errors and ensuring timely reporting.
- Built strong cross-agency coordination, supporting faster and more effective youth placement and reunification processes.
- Awarded Employee of the Month (04/2025) for reliability, compliance excellence, and performance.
Timeline
Escort Youth Care Worker
Upbring
09.2023 - Current
Travel Youth Care Worker
MVM Inc.
01.2022 - 09.2023
Teacher Assistant
Hidalgo ISD
08.2007 - 12.2021
Coaching Assistant
Hidalgo ISD
08.2007 - 05.2019
Unit Director
Boys and Girls Club of Mission
05.2003 - 07.2007
B.A.S. - Organizational Leadership
South Texas College
A.A. - Interdisciplinary Studies
South Texas College