ROELKIS GERMAN
The Bronx,NY
Summary
Bilingual English-Spanish professional with expertise in customer service and front-desk operations. Demonstrates strong skills in relationship building, prioritizing tasks, and clear communication across diverse backgrounds. Experienced in fast-paced environments requiring organization and confidentiality. Knowledgeable in Microsoft Office and Google Workspace, with a quick adaptability to new technologies, ready to contribute to an Associate Banker role.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Receptionist / Sales Associate
BROADWAY VISION OPTICAL
New York, USA
02.2020 - 08.2020
- Provided professional, welcoming service to customers in a fast-paced front-desk environment.
- Coordinated appointment scheduling and addressed customer inquiries regarding services and appointments.
- Maintained a professional and organized front-desk environment while managing multiple customer interactions.
- Communicated with customers to understand their needs and direct them toward appropriate solutions.
- Streamlined customer service and administrative tasks to ensure smooth office operations.
- Organized customer records to enhance accuracy of day-to-day office operations.
- Completed insurance verifications and responded to billing-related inquiries with professionalism and attention to detail.
Assistant Teacher / Paraprofessional
REBECCA SCHOOL
New York, USA
01.2026 - 06.2026
- Managed daily classroom operations, ensuring smooth functionality while prioritizing student needs in a fast-paced environment.
- Communicated regularly with students, families, teachers, and support professionals to provide clear updates and address questions or concerns.
- Maintained accurate daily reports and documentation to track student progress, activities, and needs for effective support.
- Built positive relationships with students, families, and colleagues through active listening, professionalism, and consistent communication.
- Adapted communication and support strategies to meet the needs of different individuals and situations.
- Assumed classroom leadership during lead teacher absences, showcasing initiative and sound judgment to maintain continuity in learning.
- Maintained organized, safe, and professional environments while following established policies and procedures.
Assistant Teacher
THE LEARNING EXPERIENCE
New York, USA
02.2024 - 01.2026
- Communicated daily activities, progress, and individual needs to parents and staff, fostering transparency and engagement.
- Maintained accurate records and delivered timely updates to parents and team members, supporting informed decision-making.
- Collaborated with teachers and support professionals to address issues and ensure consistent communication, enhancing student support.
- Managed multiple responsibilities simultaneously while maintaining a professional and welcoming environment.
- Followed established procedures and safety standards while maintaining organized classroom operations.
Education
Associate Degree - Psychology Major, Occupational Therapy Assistant Program
LaGuardia Community College
Queens, NY10-2026
High School Diploma -
Comprehensive Model School Project MS.327
1501 Jerome ave, Bronx NYSkills
- Appointment Management
- Customer Service
- Client Relations
- Insurance Inquiries
- Billing Inquiries
- Records Management
- Documentation
- Administrative Operations
- Schedule Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Workspace
- Technology Adaptability
- Team Collaboration
- Problem Resolution
- Active Listening
- Communication
- Relationship Building
- Bilingual
Certification
- Registered Behavior Technician (RBT) Certification
- DIR/Floortime Training
- Applied Behavior Analysis (ABA) Training
- CPR & First Aid Certified
- Mandated Reporter Training Certified
Languages
High Proficiency, High Proficiency
Leadership Experience
CHURCH OF GOD-NY, Singer / Minister / Youth Mentor, 01/01/18, Present, Mentored more than 10 youth and emerging leaders, providing guidance, encouragement, and ongoing support., Participated in more than 250 worship services while helping lead groups and encourage active community participation., Built strong relationships with members of the community through consistent communication and engagement., Demonstrated leadership, teamwork, public speaking, and interpersonal communication in group settings.
Timeline
Assistant Teacher / Paraprofessional
REBECCA SCHOOL
01.2026 - 06.2026
Assistant Teacher
THE LEARNING EXPERIENCE
02.2024 - 01.2026
Receptionist / Sales Associate
BROADWAY VISION OPTICAL
02.2020 - 08.2020
Associate Degree - Psychology Major, Occupational Therapy Assistant Program
LaGuardia Community College
High School Diploma -
Comprehensive Model School Project MS.327