Roenne Hanley

ISP Department (producing premade foods like Salads, Sandwiches, and Platters:

• Worked in a team alongside two other people to increase production and raise sales for premade cold foods. This resulted in an increase in our department's ranking, making us the #1 ISP department in sales across the entire chain of Hannaford stores.
• Prepared ingredients for meals, adhering to recipes and portion control guidelines.
• Prepared high-quality premade salads, sandwiches, and platters in a time efficient manner. Able to complete about 25-30 salads in an hour, Hannaford's policy says the general expectation is at 15-20 salads an hour
• Monitored inventory levels and predicted necessary production each day for optimal sales and minimal waste
• Monitored inventory levels, assisting in ordering supplies to minimize waste of ingredients
• Implemented process improvements that enhanced meal preparation speed and quality.
• Maintained cleanliness of workstations, contributing to a safe food preparation environment.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Complied with all federal, state, and local regulations governing safe food handling practices within the kitchen environment.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Deli Counter:

• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
• Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.

The Keene State Bookstore, run by Barnes and Noble, handles the sales of KSC merchandise, class books, convenient store products, and graduation products.

• Assisted management with inventory audits to maintain accurate stock levels and minimize discrepancies between physical inventory counts versus computer records.
• Improved efficiency by restocking shelves quickly during peak business hours when supplies ran low.
• Balanced cash registers at the beginning and end of each shift, ensuring accuracy in financial transactions throughout the day.
• Handled returns and exchanges efficiently, maintaining positive customer relationships even during challenging situations.
• Boosted bookstore sales by providing personalized recommendations and assisting customers in locating desired titles.
• Collaborated with team members to maintain a clean, organized store environment conducive to an enjoyable shopping experience.
• Enhanced customer satisfaction with efficient checkout processes, accurate transactions, and friendly service.
• Contributed to the success of seasonal promotions by creating visually appealing displays showcasing featured titles or themes.
• Developed rapport with regular customers by remembering their preferences and offering tailored suggestions based on past purchases.

• Provided exceptional customer service, addressing any issues or concerns promptly and professionally.
• Maintained accurate cash drawer counts, ensuring proper handling of all monetary transactions.
• Achieved high levels of accuracy in processing payments through diligent attention to detail.
• Ensured timely transactions for customers by maintaining a clean and organized work area.
• Resolved transaction discrepancies quickly, minimizing customer wait times and maintaining a positive shopping experience.
• Increased customer loyalty with personalized interactions and genuine enthusiasm for helping shoppers find solutions to their needs.
• Participated in regular training sessions to stay current on company policies, procedures, and best practices for delivering outstanding service at all times.
• Streamlined processes for bagging merchandise, resulting in faster checkout speeds and increased overall efficiency.
• Continuously improved performance by actively seeking feedback from supervisors and implementing suggested improvements.
• Collaborated with team members to provide comprehensive support and assistance during peak business hours.
• Improved customer satisfaction by providing efficient and friendly service during the checkout process.
• Utilized strong communication skills to relay important information between customers, management, and fellow employees effectively.
• Offered alternative payment methods or directed customers to appropriate resources when facing technical issues.
• Managed long lines efficiently with quick response times and effective multitasking.
• Helped customers complete purchases, locate items, and join reward programs.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Maintained organized and orderly front end and removed carts, baskets, and debris.
• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
• Operated register system to process new purchases, item returns, and merchandise exchanges.

• Maintained composure and work quality while under stress.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Adhered to procedures in preparing food items.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking and serving.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; nights, weekends, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmospheres.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.

• Assisted with moving table, chairs, and other restaurant service equipment within dining rooms
• Provided respectful and courteous bussing services while operating
• Reset used tables within prescribed time frames to expedite turnover and increase available dining room space
• Participated in pre-staging dining room
• Transported dirty utensils, dishes and trays to kitchen to help the team stay on top of cleaning.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environments.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Organized and cleaned assigned sections by sanitizing and cleaning tables.
• Delivering smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
• Trained new staff in bussing and cleaning procedures.

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through a variety of camp activities.
• Acted as a positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
• Supported children by actively listening and offering encouragement.
• Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
• Encouraged and promoted inclusion and diversity to foster a positive and respectful camp environment and teach campers to appreciate and value differences.
• Assisted with clean-ups to maintain a clean and organized camp environment.
• Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
• Administered first aid quickly to provide health and safety to campers.
• Implemented camp activities fostering physical, social, and emotional growth.
• Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
• Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
• Assisted in preparing recreational materials and supplies for activities.
• Kept athletic and games equipment and facilities organized and maintained.
• Monitored participation in recreational activities to provide assistance to participants.

• Bathed dog for cleanliness and to remove ticks, fleas, and other parasites
• Removed undercoat buildup and conducted de-shedding on double-coated dogs
• Spoke to customers regarding grooming, pricing, and cross-sold additional items
• Kept grooming areas clean and neat
• Managed faculty laundry and cleaning
• Followed effective process to remove dirt, loose hair, parasites, and hair mats
• Handled administrative work such as answering telephones and scheduling appointments