Rogaciano Rios Cruz
18221 Stellers Sea St,Tx
Summary
Dynamic General Manager with a proven track record at Wingstop, excelling in operations management and team leadership. Achieved consistent 5-star QSC ratings while driving profitability through effective P&L management and strategic planning. Skilled in training and development, fostering a high-performance culture that enhances customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
General Manager
Wingstop
Austin, TX
06.2024 - Current
- Lead daily operations of a high-volume restaurant, ensuring exceptional guest service and operational excellence.
- Manage and develop a team of 20–30 employees, including shift leaders and assistant managers.
- Oversee hiring, training, scheduling, payroll, and performance management to maintain a strong team culture.
- Control labor, food cost, and inventory to meet profitability and budget goals.
- Analyze weekly P&L statements and key performance indicators (KPIs) to improve store performance.
- Maintain compliance with health, safety, and food quality standards.
- Consistently achieve company targets for sales, speed of service, and operational audits
- Consistently maintain 5 stars QSC over a year and our first quarter of this year 2026
- Hitting all our metrics and become a top gun in our past quarter
- Training store 3 managers at the same time teaching all our policy’s and goals for our store at high performance
Line Leader
Tesla
Austin, TX
04.2022 - 2024
- Supervised daily production line operations in a fast-paced manufacturing environment.
- Led and coordinated a team of 10–25 production associates to meet safety, quality, and output goals.
- Monitored workflow to ensure production targets and deadlines were consistently achieved.
- Enforced safety procedures and company standards to maintain a zero-incident work environment.
- Trained new team members on assembly processes, quality control, and efficiency improvements.
- Identified and resolved production issues quickly to minimize downtime.
- Collaborated with maintenance, quality assurance, and management teams to improve overall performance.
- Contributed to continuous improvement initiatives that increased productivity and reduced waste.
General Manager
DOMINOS PIZZA
Austin, TX
02.2017 - 2022
- Directed daily operations of a high-volume pizza restaurant, ensuring exceptional customer service and operational efficiency.
- Managed, trained, and supervised a team of 15 employees, including shift leaders and assistant managers.
- Controlled labor and food costs, inventory, and P&L to meet or exceed profitability goals.
- Oversaw hiring, onboarding, scheduling, payroll, and performance evaluations.
- Maintained compliance with food safety, health regulations, and company standards.
- Improved store sales through local marketing initiatives and customer retention strategies.
- Resolved customer concerns promptly, maintaining high satisfaction and online ratings.
- Achieved performance targets in sales growth, delivery times, and operational audits.
Education
Bachelor of Science - Automotive Engineering
The University of Texas At Austin
Austin, TX05.2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- P&L management
- Motivation
- Schedule management
- Labor cost controls
- Strategic planning
- Performance improvement
- Employee development
- Project management
- Consistently meet goals
- Performance improvements
- Exceptional interpersonal communication
- Performance evaluations
- Workflow planning
- Recruitment
- Quality management
- Data review
- Risk management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Wingstop
06.2024 - Current
Line Leader
Tesla
04.2022 - 2024
General Manager
DOMINOS PIZZA
02.2017 - 2022
Bachelor of Science - Automotive Engineering
The University of Texas At Austin