Rogelio De Dios
Monroe
Summary
Dynamic manager with a proven track record at Mendocino Farms, excelling in team leadership and customer service. Enhanced workflow efficiency during peak hours, resulting in improved service delivery. Bilingual and skilled complex problem solving, I foster a collaborative environment that drives success and elevates guest experiences.
Overview
9
9
years of professional experience
Work History
Manager
Mendocino Farms
03.2019 - Current
- Trained staff on closing protocols, ensuring compliance with safety and quality standards.
- Coordinated team efforts to ensure timely completion of closing tasks and customer satisfaction.
- Led initiatives to improve workflow efficiency during peak hours, enhancing overall service delivery quality.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
Server
Plaza Garcia
03.2019 - 04.2022
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using POS systems.
- Assisted in training new staff on service protocols and menu knowledge.
- Adapted quickly to changing customer demands during peak hours.
Barback
IPic Theaters
12.2016 - 02.2019
- Assisted bartenders in preparing drinks and serving patrons efficiently.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with team members to support high-volume operations and events.
- Developed knowledge of menu offerings to provide informed recommendations to guests.
Education
GED -
Bellevue College
Bellevue, Washington, WASkills
- Bilingual
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Manager
Mendocino Farms
03.2019 - Current
Server
Plaza Garcia
03.2019 - 04.2022
Barback
IPic Theaters
12.2016 - 02.2019
GED -
Bellevue College