Rogelio Galang
Sacramento,CA
Summary
Results-driven Director of Operations with expertise in streamlining processes, enhancing efficiency, and driving cost control. Proven track record in team leadership and strategic planning, contributing to significant organizational growth.
Overview
30
30
years of professional experience
Work History
Director of Operations
Yadav Enterprise Inc
Fremont, CA
09.2022 - 02.2026
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives aligning with corporate goals.
- Developed and monitored key performance indicators to assess operational success.
- Oversaw supply chain management, ensuring optimal inventory levels and timely deliveries.
- Implemented training programs for staff, improving productivity and job satisfaction.
- Analyzed market trends to identify opportunities for process improvements and cost savings.
- Managed vendor relationships, negotiating contracts to optimize service delivery and pricing.
- Facilitated regular operational reviews, driving continuous improvement across departments.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Managed inventory control systems, optimizing stock levels and reducing waste.
District Manager
Yadav Enterprises Inc
Fremont, CA
05.2013 - 09.2022
- Directed multi-site operations to enhance service quality and customer satisfaction.
- Implemented strategic initiatives to optimize inventory management across all locations.
- Mentored district staff, fostering professional development and improving team performance.
- Analyzed market trends to identify growth opportunities and inform decision-making processes.
Restaurant Manager
Vanmel Inc
Sacramento, CA
05.2011 - 05.2013
- Managed daily restaurant operations to ensure exceptional guest experiences.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented cost-control measures, reducing waste and maximizing profitability.
- Developed and executed marketing strategies to increase customer engagement and loyalty.
- Oversaw inventory management and procurement processes to maintain optimal stock levels.
- Analyzed customer feedback to refine menu offerings and improve satisfaction scores.
- Established training programs focusing on compliance with health and safety regulations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Collaborated with kitchen staff to streamline workflow and enhance meal preparation efficiency.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Restaurant Manager
Jack in the Box
Sacramento, CA
05.2006 - 04.2011
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Fostered positive work environment, leading to decrease in staff turnover.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Assistant Manager
Jack in the Box
Sacramento, CA
07.2003 - 04.2006
- Coordinated team schedules to optimize labor resources and enhance operational efficiency.
- Implemented training programs for new employees to improve service standards and product knowledge.
- Monitored inventory levels, ensuring timely replenishment and minimizing waste through effective stock management.
- Developed and maintained customer service protocols to enhance guest satisfaction and drive repeat business.
Team Leader
Jack in the Box
Sacramento, CA
11.2001 - 07.2003
- Led team in daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored staff on customer service best practices, enhancing guest satisfaction.
- Implemented workflow improvements, increasing efficiency in food preparation and service processes.
- Managed inventory control, optimizing stock levels to reduce waste and improve cost-effectiveness.
Crew Member
Jack in the Box
Lafayette, CA
12.1995 - 11.2001
- Operated kitchen equipment to prepare food items efficiently and safely.
- Delivered exceptional customer service by responding promptly to inquiries and orders.
- Collaborated with team members to maintain cleanliness and organization in workstations.
- Assisted in training new crew members on food preparation procedures and safety protocols.
Education
University of Assumption
San Ferenando , Pamapanga06-1995
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Quality assurance
- Cost control
- Leadership training
- Workforce planning
- Performance analysis
- Schedule oversight
- Financial controls implementation
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Staff management
- Employee development
- Customer service management
- Customer service
- Employee relations
- Business leadership
- Data analysis
- Effective leader
- Hiring and onboarding
- Relationship building
- Performance evaluation and monitoring
- Staff hiring
3-time winner of Circle of excellence
Yearly Recognition for the top 100 Restaurant Managers and District Managers.
Languages
Filipino(Tagalog)
Full Professional
Timeline
Director of Operations
Yadav Enterprise Inc
09.2022 - 02.2026
District Manager
Yadav Enterprises Inc
05.2013 - 09.2022
Restaurant Manager
Vanmel Inc
05.2011 - 05.2013
Restaurant Manager
Jack in the Box
05.2006 - 04.2011
Assistant Manager
Jack in the Box
07.2003 - 04.2006
Team Leader
Jack in the Box
11.2001 - 07.2003
Crew Member
Jack in the Box
12.1995 - 11.2001
University of Assumption