Rogelio Lombera Guzman

Monitors the $2B Advantor alarm system and provides early detection capability for security responses over a 66K-acre installation encompassing $8.3B in Protection Level resources. Dispatches patrols to alarms and advises incident commanders of causes and patterns of penetration. Coordinates with six agencies to record and up-channel alarms affecting 67 facilities and 80 alarmed areas. Provides customer support for 95 building custodians, and initiates work orders.

• Documented key events, suspicious circumstances, and daily operational highlights in detailed records.
• Delivers comprehensive instruction to newly onboarded staff about the operational use of alarm systems and procedures.

• Monitored performance of employees to ensure quality standards were met.
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Evaluated financial statements, sales, and activity reports to assess company productivity.
• Trained new employees on company policies, job duties, and performance expectations.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Performed other duties as assigned by management.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Organized promotional displays and arrange merchandise on counters to promote sales.