ROGELIO LOPEZ JR
84282 PHOENIX CT COACHELLA,CA
Summary
HELLO, TO WHOM EVER THIS MAY CONCERN.
IM A STRONG INDIVIDUAL - NOT PERFECT , YET I LIKE TO THINK OUTSIDE THE BOX.
LEARNING NEW SKILLS DAILY
RESPONSIBLE INDIVIDUAL
HEALTHY MINDED
SMART
CONFINDENT
TEAM PLAYER
LEARNING FROM MY MISTAKES
IF YOU HAVE ANY ADDITIONAL QUESTIONS
PLEASE CALL ME OR LEAVE A MESSAGE
BEST NUMBER IS (442-256-1164)
EMAIL IS (LOPEZROGER0619@GMAIL.COM)
SEEKING BETTER OPPORTUNITIES AND LONGEVITY IN A GOOD ENVIRONMENT TRYING TO FIND A (CAREER) NOT A (JOB).
Overview
10
10
years of professional experience
Work History
Service Advisor
Big O Tires
42098 WASHINGTON ST BERMUDA DUNES , CALIFORNIA
02.2024 - Current
- RECOMMENDED AND UPSOLD SERVICES WITH APPROPRIATE RECOMMENDATIONS(BRAKES/ROTORS/STRUTS/SHOCKS/ALIGNMENTS/TIRES/FLUID FLUSHES/ A/C SERVICES AND REPAIRS, AIR FILTERS, CABIN AIR FILTERS, HOSES, ETC.... MECHANIC RECOMMENDATIONS )
- CUSOMER PHONE INQUIRIES FOLLOWED UP WITH QUOTES / CONCERNS AND QUESTIONS
- RESOLVED CUSTOMER COMPLAINTS IN A PROFESSIONAL AND COURTIES MANNER
- CUSTOMER SERVICE - GREETING AND RECIEVING CUSTOMER CONCERNS
- CREATED AND UPDATED CUSTOMER DATA BASE (ADRESSES, PHONE NUMBERS, ECT
- PROMOTED HIGH CUSTOMER SATISFACTION BY RESOLVING CUSTOMER CONCERNS WITH KNOWLEDGEABLE AND ADEQUATE
- HELPING CUSTOMERS WITH QUOTES AND CONCERNS ON THEIR VEHICLES , LIFTING HEAVY ITEMS AND HELPING THEM WITH ASSISTANTS
- COLLECTING CASH/DEBT/CHECK DEPOSITS OR PAYMENT TRANSACTIONS FOR BILLING
- TEAM PLAYER
- OPEN MINDED TO NEW AND CREATIVE IDEAS
- DOCUMENTED CUSTOMER CONCERNS, REQUESTS, COMMENTS, ISSUES AND RESOLUTION
- DELVELOPED CUSTOMER RELATIONSHIPS TO GENERATE AND BUILD RAPPORT WITH CUSTOMER BASE
- INSPECTION OF VEHICLES (VIP) OBTAINED CURRENT MILEAGE/PLATES/VIN AND CONDITIONS OF VEHICLE AND RECOMMENDATIONS( TIRE CONDITIONS (OUTTER WARE /INNER WEAR / TREAD LEVEL/ PUNCTURE REPAIRABLE OR NOT REPAIRABLE) (VEHICLE FLUIDS CONDITIONS (DARK/LOW/OR NONE(P.M.) )
- OVERLOOK HISTORY IN EACH (RO) WORK ORDER/ ORDER NUMBER /TICKET - TO SEE PREVIOUS HISTORY AND REPAIRS
- CREATED AND SOLD ACCURATE ESTIMATES AND REPAIRS COSTS INCLUDING LABOR AND PARTS FOR GUESTS
- GENERATING APPOINTMENTS FOR NEW SALES (OIL AND FILTER SERVICES/ BRAKE INSPECTIONS/ ALIGNMENT/ VEHICLE INSPECTIONS / AND OTHER PREVENTIVE MAINTENANCES
- FOLLOWING UP WITH GUEST IS MOST IMPORTANLY TO ME (I LOVED IT) - CALL BACKS I DON'T LIKE TEXTING GUEST WHEN VEHICLE IS DONE. ILL RATHER CALL - MAKES IT PERSONAL
Driver
NAPA
49251 GRAPEFRUIT BLVD COACHELLA CA 92236, CA
10.2023 - 12.2023
- DELIVERING PARTS
- DRIVER
- TEMPORARY JOB
- LOADED AND UNLOADED - PARTS AND CARGO
Finance Manager
I-10 GMC
78960 VARNER RD INDIO CA 92203, CALIFORNIA
06.2021 - 09.2022
- CRM - CUSTOMER RETENTION MANAGEMENT
- REYNOLDS AND REYNOLDS COMPUTER SOFTWARE
- LOAN AND ACCOUNT PAPERWORK
- RELATIONSHIP WITH BANKS AND LENDERS (SUB-PRIME / PRIME)
- DMV KNOWLEDGE
- ANALYZED CONTRACT ERRORS AND CORRECTED
- FUNDING PROCEDURES THROUGH BANKS AND OTHER FINANCIAL INSTITUTIONS
- DROVE COMPANY GROWTH AND ACHIEVED COMPANY GOALS
- NEGOTIATED TERMS WITH CUSTOMERS AND BANKS
- CUSTOMER SERVICE CONTRACTS / GAP / AND OTHER PROMOTED FINANCE PRODUCTS TO INCREASE AND EXCEED COMPANY GOALS
- CASH HANDALING AND OTHER SORTS OF PAYMENTS
- PREPARED FINANCIAL DOCUMENTS AND REPORTS
- ACHIEVING AND MEETING COMPANY MONTLY GOALS
AUTOMOTIVE SALES PROFESSIONAL
Unicars Honda
78970 VARNER RD INDIO CA 92203, CALIFORNIA
12.2014 - 06.2021
- TOP SALES PERSON (MONTHLY)
- 2 PLAQUES 2015 AND 2017 (HONDA SILVER AWARD) SOLD OVER 185+ NEW CARS NOT INCLUDING USED IN A YEAR
- TEAM PLAYER AND CLOSER (TURN OVERS)
- ASSISTANT FINANCE MGR (DOCUMENTATION AND TRANSLATING TO GUESTS)
- KNEW MY INVENTORY EACH DAY- WHATS COMING UP FOLLOWING WEEKS (BEING PRO-ACTIVE)
- ANALYZED WEEKLY REPORTS ON VEHICLES / SPECIALS AND DEALS GOING ON MONTHLY - SPECIAL FINANCING FOR APPROVED CUSTOMERS (ON APPROVED CREDIT)
- LEARNED HOW BANKS BUY AND WHAT THEY EXPECT ON ( NO CREDIT GUESTS (GHOSTS) WENT TO (SUB-PRIME LENDERS) EXAMPLE- WESTLAKE FINANCIAL/ AMERICAN AUTO FINANCE/ SANTANDER CONSUMER USA/ ETC.) AND GOOD CREDIT GUESTS (LENDERS) EXAMPLE- (WELLS FARGO/ CAPITAL ONE / BANK OF THE WEST) AND CREDIT UNIONS- ALTURA/ FIRST SCHOOL FINANCIAL/ SUN COMMUNITY CREDIT UNION, ETC....)
- BUILT CUSTOMER RAPPORT AND OBTAINED STRONG CUSTOMER RETENTION
- LEARNED NEGOTIATIONS AND FINANCIAL OPTIONS
- LEARNED HOW TO USE MY RESOURCES PROVIDED TO GENERATE BUISNESS(AUTO ALERT- CUSTOMER HISTORY WITH VEHICLE INFORMATION / NOT KBB - BLACK BOOK (LEARNED WHOLESALE VALUE AND RETAIL VALUES ON VEHICLE ON MONTHLY BASES)
- SOLD AND EXCEEDED MONTHLY GOALS AND COMPANY REQUIREMENTS
- MEET AND GREET- MOST IMPORTANT
- HEARING CUSTOMER NEEDS AND WANTS (SEDAN/SUV/TRUCKS/ETC.....)
- COMPUTER SKILLS (LIKE TO LEARN NEW SYSTEMS)
- FAST PACED LEANER AND OPEN MINDED
- SET APPOINTMENTS - WORKED WITH MY COLLEGUES FOR THEM TO TAKE HALF DEALS (FINISH DELIVERY) WHEN I WAS SCHEDULED OFF.
- MADE POSITIVE ENVIRONMENT - MOTIVATED / TEACHED / AND INSPIRED TEAM MEMBERS
- CREATED DOCUMENTATION ON GUESTS - FROM SCRATCH (NAME/ PHONE NUMBER/ 3+ PHYSICAL ADDRESS HISTORY/ 3+ EMPLOYMENT HISTORY/ SS#/ DATE OF BIRTH AND OTHER REQUIRMENTS
- CONSISTENT REPEAT BUISNESS AND REFERRALS DUE TO MY PERSONA
- LEARNED VEHICLE FEATURES / TEST DRIVES / AND PROPER DELIVERIES
- FOLLOWED UP WITH GUEST NEXT DAY AFTER PURCHASED - CONGRADULATED THEM AND PLANTED REFERRAL RECOMMENDATION (THANKING THEM FOR THEIR BUISNESS) (STRONG FOLLOW UP SKILLS)
- ATTENDED TRAINING SESSIONS TO GET UPDATED ON NEW AND EXCITING NEW TRENDS
- LISTENED TO GUEST - BUDGETS / CONCERNS / WANTS / NEEDS / AND ULTIMATE GOALS
- FRIENDLY COMPETETIVE PERSONALITY
Education
MEDICAL FIELD - Medical Assisting
Milan Institute - Palm Desert
Palm Desert, CA03-2016
High School Diploma -
COACHELLA VALLEY SCHOOL DISTRICT
Thermal, CA06-2012
Skills
- CRM Software
- Customer Service
- Computer Skills
- Price Quoting
- Customer Retention
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Service Advisor
Big O Tires
02.2024 - Current
Driver
NAPA
10.2023 - 12.2023
Finance Manager
I-10 GMC
06.2021 - 09.2022
AUTOMOTIVE SALES PROFESSIONAL
Unicars Honda
12.2014 - 06.2021
MEDICAL FIELD - Medical Assisting
Milan Institute - Palm Desert
High School Diploma -
COACHELLA VALLEY SCHOOL DISTRICT
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