Rogelio Rosas
Midland,TX
Summary
Adaptable professional recognized for strong customer service and team leadership skills. Achievements include improving customer satisfaction through effective dispute resolution and fostering a motivated workforce committed to high-quality service delivery.
Overview
8
8
years of professional experience
Work History
Manager
Burton Oil Service Operations
Midland, TX
01.2021 - 06.2026
- Led operational initiatives to optimize service delivery processes.
- Developed training programs enhancing team performance and efficiency.
- Implemented safety protocols, resulting in improved compliance and reduced incidents.
- Streamlined inventory management systems for better resource allocation.
- Established key performance indicators to measure team success and productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated logistics and dispatch operations to ensure timely service delivery.
- Monitored fleet movements using GPS tracking systems to optimize routes.
Firewatch
Keppel Amfels
Brownsville, TX
08.2018 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Porter Early College High School
Brownsville, TX06.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Gemini
- OSS Field ticketing
- ADP
- Excel
- Word microsoft
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
Burton Oil Service Operations
01.2021 - 06.2026
Firewatch
Keppel Amfels
08.2018 - 01.2021
High School Diploma -
Porter Early College High School