Rogelio Rubio-Garcia

Support for Service Department and parts Department, Help achieve day to day goals and metrics.

• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Worked with the parts department to Decrease cost by 10% by establishing new department budgeting guidelines and reporting.
• Maintained 8% of Non-Utilized asset's of broken down equipment.
• Helped establish new vendor's to create a smooth infrastructure for the service side.
• Helped maintain 50 million dollars worth of equipment by establishing a healthy shop flow.
• Monitored employee performance through analysis of key metrics.
• Hired, trained and developed service department staff to drive performance.
• Managed service department budget and investigated and resolved discrepancies.
• Forecasted department goals and objectives and enforced deadlines to encourage task progression.
• Delivered positive reinforcement and constructive criticism for employee work efforts.
• Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
• Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
• Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
• Established weekly safety meetings and coordinated daily toolbox meetings.

• Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
• Updated and maintained rental agreement files and documents.
• Collected payment by processing credit card transactions.
• Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
• Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
• Presented accurate estimates to inform customers of all service charges and expectations.
• Conferred with customers to understand service needs and write up accurate orders.
• Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
• Tracked job status by entering work orders and change orders into Ditch Witch's owned database.
• Provided job estimates by conducting research and contacting vendors.
• Scheduled and coordinated work for more than 50 customers each day in fast-paced setting.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Delivered service and support to each customer, paving way for future business opportunities.

• Collaborated with customers to discuss service needs and offer available solutions
• Maintained a 20% Revenue budget year over year
• Decreased cost by 15% by establishing new department budgeting guidelines and reporting
• Resolved customers issues by providing timely and effective solutions
• Oversaw service department budget Decreased cost and informed management of discrepancies
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service
• Established and oversaw department budgets for expenditures, materials and labor
• Dispatched Field Service Tech to complete a task in a safe and timely manner

• Oversaw on-site and off-site maintenance, repair and installation jobs
• Dismantled equipment to access, remove and replace defective parts to maintain operability
• Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems
• Performed annual and preventive service maintenance on all systems
• Removed and replaced Hydraulic cylinders and hoses
• Completed work orders with accuracy and turned in on a timely manner

• Attached or loaded vehicles and reviewed all connections for security.
• Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
• Maintained safe driving habits to protect property and general public on roadways.
• Loading and unloading of Equipment in the safest manner possible.
• Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
• Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.